Client Servicing: Associate Director

3 days ago

Bangalore Metropolitan Area, India Interactive Avenues Full time

Position Summary

We are looking for you - The, Account Director has ultimate accountability for the effectiveness of the entire Client Servicing team. An Account Director looks beyond the day-to-day needs of an account to ensure the long-term stability and growth of the relationship and revenue. The Account Director must serve as the client’s strategic marketing partner and must provide leadership in the category of interactive marketing. The Account Director also serves as the internal team leader and drives integration with all the verticals. This role is responsible for demonstrating a strong working knowledge of the Indian digital space. The role sets the tone for how the account is managed by assuring focus on key client objectives and best practices.


Account Management

Develops, manages, and monitors client service delivery executions of the assigned accounts

Oversees process development and execution management

Assures quality control of all campaign planning and implementation

Enforces Best Practices

Prepares and presents annual financial plans and human resources plans


Client Management

Acts as a client visionary by bringing a highly valued perspective to the client based on a deep understanding of their business, issues and opportunities

Oversee the implementation of the annual planning in conjunction with the client team

Continuously evaluate and improve upon all digital media opportunities

To become completely familiar with the client’s organizational structure, planning process, marketing calendar and the needs of key stakeholders.


Team Leadership & Development

Embraces and encourages a culture based on team work, collaboration, and intellectual curiosity

Motivates, leads, and manages internal teams, working collaboratively to drive programs that meet our clients’ performance and business objectives

Drives adoption of stated account management best practices through example setting, positive reinforcement and behavioural correction

Assists in interviewing, hiring, training, mentoring, developing, and evaluating team members

Conducts performance reviews and career path plans for direct reports

Provide training in planning to their direct reports and bellow teams


Process Improvement

Facilitates the development and documentation of best practices for improving operational efficiencies within the team and the group

Cross-Selling

Understands and explains the features and benefits of all Interactive Avenues services


Qualifications

Education:

Post Graduate / MBA

Must have experience in the digital landscape

Strong management/marketing experience including: team, budget and client relationship

Excellent writing and presentation skills

Extreme attention to detail with the ability to prioritize and execute in a fast-paced environment


What You Can Expect From Interactive Avenues

Interactive Avenue’s vision is to make advertising more insightful to the brands. We do this by employing the world’s very best talent to solve some of the toughest challenges of today’s digital marketing landscape. It’s important that we hire people whose values reflect those of our own: genuine, results-focused, daring and insightful. As an Interactive Avenues employee, we promise you a workplace that invests in your career, cares for you and is fun and engaging. We believe these factors create a workplace where you can be yourself and do amazing work.

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