Business Tech Operations Manager

Job Description

Region India continues to be an important market with significant growth potential and unique characteristics. Our amazing colleagues are key to elevate the H&M experience in the eyes of our consumers through Product, Experience, Brand & Efficient operations. We are now looking for a Business Tech Operations Manager who will join our winning team, and be part of and enable this amazing growth journey ahead 

WHAT YOU’LL DO 

As a Business Tech Operations Manager, you will together with Global Tech Center Operations ensure stable operations in Region India through a team of Location Support Specialists & Service Delivery Specialists. You will leverage your strong understanding of various infrastructure areas to execute related tasks effectively and drive tech procurements for Region India. Your responsibilities include : 

Overall responsibility 

Take ownership and accountability for Tech Operations within your country / sales market / region and ensure the delivery of stable tech operations

Lead proactive initiatives to resolve end-user needs

Responsible for solutions within the scope, maintain compliance and, operates in accordance with the H&M BT policies 

Staff responsibility & leadership 

Provide strong leadership to your BT Ops team and drive team and talent development initiatives to enhance performance 

Ensure the achievement of tech KPIs through effective team and resource management 

Compliance 

Ensure BT operations compliance to process standards and global H&M policies

Support audit processes in alignment with global procedures

Drive the procurement of market services as necessary, adhering to H&M procurement guidelines

Stakeholder management 

Support and align with stakeholders at country / sales market / region and global levels 

Manage relationships with market specific procurement teams and vendors to ensure stable operations 

Ensure coverage in Cyber security related matters, where needed 

Ensure coverage in the Digital defender's community and championing security initiatives 

Budget / P&L Management 

Own financial management for Tech Operations in your area, including invoice processing, budget creation and forecasting.

Monitor and report on financial performance to ensure alignment with organizational objectives 

WHO YOU’LL WORK WITH​​

As a BT Operations Manager, you are a key member of the Global Market BT Operations unit of the GTS Tech Center. You will be reporting to, Gorav Puri, Head of New Growth & Business Development for Region India and also working closely with, Sergio Corone, Continental Lead Market BT Operations. You will also collaborate with other functions in the local market such as Retail Tech, Construction, Store Operations, Merchandising and with the Continental and Global BT teams.

WHO YOU ARE​​

We are looking for people who have experience of… 

Leading and developing teams and ensuring strong collaboration across the organization 

Managing tech infrastructure areas 

Budget management, forecasting and implementing tech standards and processes 

Service management

Stakeholder management, including vendor relations 

We are looking for people with…

Bachelor's degree within Computer science / Other education in relevant field or equally gained experience

3+ years experience in ITSM and leadership within relevant field

Certified in ITIL Foundation 3 and / or 4 

WHO WE ARE ​​

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​ ​ 

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​ ​ 

WHY YOU’LL LOVE WORKING HERE  ​​

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​​ 

You will receive 25% off H&M Group brands; H&M, COS, Monki, Weekdays, Arket, & Other Stories  We are an inclusive company where you are encouraged to be yourself at work 

JOIN US ​​

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.​​ 

Take the next step in your career together with us. The journey starts here.​​ 

​​*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.​​ 

Additional Information

This is a full-time position, reporting to Gorav Puri, Head of New Growth & Business Development for Region India.

This position is based at the Regional Office in Bangalore, Karnataka, India and open to all colleagues with existing work rights for India.

Apply by sending in your CV in English as soon as possible, but no later than July 21, 2025 . Due to data policies, we only accept applications through career page.

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