Product Manager

About Kiwi General Insurance

We are not here to patch things up.

We're here with a sledgehammer, breaking the old, clunky system and building something fresh, digital-first, and downright delightful.

No legacy tech.

No dusty processes.

Just a clean, code-smelling reinvention of how insurance should work in today's connected world.

We're the glitch in the matrix, except we fix the bugs.

We focus on speed that respects time, fairness that's transparent and consistent, and digital experiences that feel simple, human, and intuitive.

Founded in 2024 by a crew that's seen it all, from building India's top insurers to launching rebel brands, Kiwi blends deep industry chops with startup hustle.

We're not upgrading the insurance experience.

We're Ctrl+Alt+Del-ing it.

We're not here to modernise insurance.

We're here to rewire it.

Job Description:

Function: Technical Management Product Management

Product Core Capabilities:

- Partner lifecycle management: onboarding, verification (KYC/KYB), contracting, hierarchy management, and offboarding.

- Business and product rules engine: configurable eligibility, underwriting, commissions, approvals.

- Commission and incentive systems: configuration, calculation, settlement, transparency, and auditability.

- Training and enablement: certification, knowledge delivery, and integrations with LMS.

Enable Integrations and Ecosystem Connectivity:

- Provide reusable APIs/SDKs for seamless front-end integration.

- Connect with CRM, ERP, payments, compliance, and external distributor APIs.

- Define standards for data contracts and event-driven integrations.

Drive Data, Analytics, and Insights:

- Build dashboards and pipelines to monitor partner performance, commission payouts, training adoption, and compliance.

- Expose analytics APIs for internal teams and business leaders.

Ensure Scalability, Security, and Compliance:

- Design cloud-native, resilient architecture in partnership with engineering.

- Embed audit trails, RBAC (role-based access control), and regulatory compliance.

- Uphold the highest standards for trust, reliability, and governance.

Foster Innovation and Continuous Improvement:

- Explore automation and AI/ML for partner scoring, fraud detection, predictive commissions, and personalized training.

- Anticipate new distribution models (affinity, embedded, ecosystem partnerships ensure platform readiness.

Lead Cross-Functional Collaboration:

- Partner with front-end PMs, engineering, operations, finance, and compliance to align platform goals.

- Evangelize a platform-first mindset across to drive adoption and 7-8 years in Product Management, including 3-4 years in technical/platform product roles.

- Exposure to fintech or large partner ecosystems is a strong plus.

Technical Competence:

- Strong understanding of API-first/headless systems, modular architecture, and microservices.

- Experience with workflow/rules engines, commission systems, or training platforms.

- Familiarity with data models, reporting, and integration frameworks.

Product Skills:

- Ability to translate complex business rules into scalable platform services.

- Data-driven mindset with expertise in defining KPIs, dashboards, and performance metrics.

- Skilled in managing competing priorities across business and technology Platform-first thinker, balancing scalability, compliance, and innovation.

- Hands-on builder, comfortable in zero-to-one environments.

- Strong communicator who can align stakeholders across business and engineering.

Success in 12 Months:

- Core platform services (onboarding, commissions, training moduleslive and in use across all major partner-facing systems.

- Partner data pipelines and reporting dashboards are operational and adopted by key stakeholders.

- API-first services integrated by Digital Partnerships, Broker, and Agent teams.

- Governance and compliance workflows are built into the platform.

- Innovation pilots underway (AI/ML scoring, automation, new partner models)