Associate Student Connect

1 week ago

Navi Mumbai, India NMIMS Full time
Job Title Associate-Student Connect Reports to Territory Manager

Job Purpose

This role manages the entire student life cycle and drive student success metric. Act as SPOC for students at assigned Learning Centre (LC) to enhance student experience. Responsible to maintain the highest standards of student connect.

Key Responsibilities

AEP Coordination & Administration

Act as a single point of contact for a student at assigned Learning Centre (LC) from a servicing perspective Work with the AEP’s to drive the AEP team to drive re-registration Training AEP’s for student services

Student Connect

Plan and manage the student journey and life cycle Engage the student at regular intervals, Help a student plan for the academic cycle for a semester & drive the student to attend lectures, go through the study material Drive assignment submissions and exam registration Collect feedback from students regarding their experiences, challenges, and suggestions for improvement. Share this feedback with the appropriate stakeholders to enhance the overall student experience. Stay updated with program changes, policies, and procedures

Exam Management

Help manage exam conduct & other aspects of exam execution

Stakeholder Coordination

Liaise with HO/Internal departments for all academic-related queries Support in exam conduct at assigned LC

MIS & Reports

Create and manage reports on the CRM and LMS Track student queries, follow up to resolve & maintain MIS Key Interactions Internal Stakeholders External Stakeholders HODs at NCDOE Students/Parents University Functions Authorized Enrollment Partners

Dimensions

Individual contributor role.

Requirements- Skills & Competencies

Good written and verbal communication Analytical abilities & preferred to have hands-on experience on a CRM. Ability to multi-task and deliver against a number of priorities  Proficient in Microsoft Office packages Active listening, Negotiation skills & conflict management Advantageous to have knowledge of the local language

Requirements- Education & work experience

Graduate or PG/MBA Relevant 2 to 3 years of work experience in customer service/support, preferably from Education/ Training, BFSI, Real estate, Telecom, Retail or consumer goods & services, new age industries. Work Exposure to Distance Education/Ed Tech sector will be added advantage.

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