Customer Experience Partner

2 weeks ago

Chennai, Tamil Nadu, India A.P. Moller - Maersk Full time

Key responsibilities:

To manage the entire supply chain for key clients, from procurement to delivery, ensuring timely and efficient logistics operations while adhering to customer requirements and optimizing costs, utilizing Maersk's global network and digital platforms to deliver seamless supply chain solutions for clients.

  • Customer Relationship Management: Build strong relationships with clients, understanding their specific supply chain needs and proactively addressing concerns to ensure high customer satisfaction.
  • Shipment Planning and Execution: Coordinate all aspects of shipment planning including route optimization, carrier selection, customs clearance, and documentation to ensure smooth and timely delivery.
  • Inventory Management: Monitor inventory levels at various stages of the supply chain to optimize stock levels and minimize holding costs.
  • Logistics Operations Management: Oversee the execution of logistics operations including warehousing, transportation, and distribution, ensuring adherence to delivery schedules and quality standards.
  • Cost Optimization: Analyze and identify cost saving opportunities across the supply chain, negotiating freight rates and optimizing logistics processes to achieve cost efficiency.
  • Digital Platform Utilization: Leverage Maersk's digital platforms and tools to track shipments, manage data, and provide real-time visibility to customers
  • Risk Management: Proactively identify and mitigate potential supply chain disruptions such as weather events, customs delays, or geopolitical issues.
  • Performance Monitoring and Reporting: Track key performance indicators (KPIs) related to delivery time, cost, and customer satisfaction, providing regular reports to stakeholders.
  • Continuous Improvement: Identify opportunities to improve supply chain processes, implement new technologies, and drive operational excellence.
  • Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.

Required Skills and Qualifications:

  • Bachelor's degree in Logistics, Supply Chain Management, Business Administration or a related field.
  • Proven experience in managing end-to-end supply chain operations within a logistics or freight forwarding company.
  • Strong understanding of international trade regulations, customs procedures, and incoterms
  • Excellent communication and interpersonal skills to effectively collaborate with internal and external stakeholders.
  • Proficiency in data analysis and reporting to identify trends and make informed decisions.
  • Ability to work independently and as part of a team under tight deadlines.
  • Familiarity with digital platforms and supply chain management systems.

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