Lead – Digital Channels

4 weeks ago

Mumbai, India AU SMALL FINANCE BANK Full time

Lead – Digital Channels (Website, Chatbot & WhatsApp Banking)

Experience: ~10 years

About the Role:- We are seeking a seasoned Lead – Digital Channels to spearhead the development, and optimization of our Website, Chatbot, and WhatsApp Banking platforms. This role is pivotal in enhancing customer engagement, driving lead generation, and ensuring seamless digital interactions. The ideal candidate will possess a strong background in product management within the fintech, banking, or consumer tech sectors, with a proven track record of delivering innovative and scalable digital solutions.

Key Responsibilities

Platform Strategy & Ownership

  • Define and execute the strategic roadmap for the bank’s Website, Chatbot, and WhatsApp Banking platforms.
  • Establish and monitor KPIs such as lead generation, product & service consumption, user engagement, conversion rates, and customer satisfaction scores.
  • Ensure platforms are aligned with the bank’s overall digital transformation goals.

Product Development & Optimization

  • Lead the end-to-end product lifecycle, from ideation to deployment, for each digital channel.
  • Collaborate with UX/UI designers to create intuitive and user-centric interfaces.
  • Implement A/B testing and data analytics to continuously refine platform functionalities.

AI & Conversational Banking Integration

  • Integrate advanced AI and NLP capabilities into chatbots and WhatsApp Banking to enhance user interactions.
  • Stay abreast of emerging technologies in conversational AI to ensure platforms remain cutting-edge.

Cross-Functional Collaboration

  • Work closely with Marketing, Sales, IT, and Customer Service teams to ensure cohesive digital strategies.
  • Coordinate with third-party vendors and technology partners to deliver platform enhancements.

Compliance & Security

  • Ensure all digital channels comply with regulatory standards and data privacy laws.
  • Implement robust security measures to protect customer data across all platforms.

Qualifications

  • 10+ years of experience in digital product management, specifically within banking, fintech, or consumer tech industries.
  • Demonstrated expertise in managing websites, chatbots, and WhatsApp Banking platforms.
  • Strong understanding of AI, NLP, and conversational banking technologies.
  • Proven ability to enhance customer engagement through digital channels.
  • Excellent leadership skills with experience managing cross-functional teams.
  • Bachelor’s or master’s degree in computer science, Business, or a related field.

Why Join Us

  • Play a crucial role in the bank’s digital transformation journey.
  • Lead innovative projects that directly impact customer experience and business growth.
  • Collaborate with a dynamic team committed to excellence and innovation.
  • Access to continuous learning and professional development opportunities.

  • Digital Marketing Executive

    2 weeks ago

    Navi Mumbai, India Realtevo Channels Private Limited Full time

    **JD for Digital Marketing Executive -** Design, build and maintain our social media presence. Lead Management System. Lead campaign through Google AdWords, Facebook, Instagram Ad, AdWords & another online portal. Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points. Online and...

  • Manager – Channels

    1 week ago

    Mumbai, Maharashtra, India Digital Connexion Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About The Company:Digital Connexion provides the full spectrum of highly connected and scalable data center, colocation and interconnection solutions to meet the critical infrastructure needs of enterprises and digital services companies in India, and brings together enterprises, network service, cloud and IT providers to give customers and partners a key...

  • Manager – Channels

    1 week ago

    Mumbai, India Digital Connexion Full time

    About The Company: Digital Connexion provides the full spectrum of highly connected and scalable data center, colocation and interconnection solutions to meet the critical infrastructure needs of enterprises and digital services companies in India, and brings together enterprises, network service, cloud and IT providers to give customers and partners a key...

  • Manager – Channels

    6 days ago

    Mumbai, India Digital Connexion Full time

    About The Company: Digital Connexion provides the full spectrum of highly connected and scalable data center, colocation and interconnection solutions to meet the critical infrastructure needs of enterprises and digital services companies in India, and brings together enterprises, network service, cloud and IT providers to give customers and partners a key...

  • Manager - Channels & Alliances

    3 hours ago

    mumbai, India Digital Connexion Full time

    About The Company: Digital Connexion provides the full spectrum of highly connected and scalable data center, colocation and interconnection solutions to meet the critical infrastructure needs of enterprises and digital services companies in India, and brings together enterprises, network service, cloud and IT providers to give customers and partners a key...

  • Manager – Channels

    1 week ago

    Mumbai, India Digital Connexion Full time

    About The Company:Digital Connexion provides the full spectrum of highly connected and scalable data center, colocation and interconnection solutions to meet the critical infrastructure needs of enterprises and digital services companies in India, and brings together enterprises, network service, cloud and IT providers to give customers and partners a key...

  • Manager - Channels & Alliances

    1 week ago

    Mumbai, India Digital Connexion Full time

    About The Company:Digital Connexion provides the full spectrum of highly connected and scalable data center, colocation and interconnection solutions to meet the critical infrastructure needs of enterprises and digital services companies in India, and brings together enterprises, network service, cloud and IT providers to give customers and partners a key...

  • Manager - Channels & Alliances

    1 week ago

    Mumbai, India Digital Connexion Full time

    About The Company: Digital Connexion provides the full spectrum of highly connected and scalable data center, colocation and interconnection solutions to meet the critical infrastructure needs of enterprises and digital services companies in India, and brings together enterprises, network service, cloud and IT providers to give customers and partners a...

  • Manager – Channels

    1 week ago

    Mumbai, India Digital Connexion Full time

    About The Company:Digital Connexion provides the full spectrum of highly connected and scalable data center, colocation and interconnection solutions to meet the critical infrastructure needs of enterprises and digital services companies in India, and brings together enterprises, network service, cloud and IT providers to give customers and partners a key...

  • Manager – Channels

    1 week ago

    mumbai, India Digital Connexion Full time

    About The Company:Digital Connexion provides the full spectrum of highly connected and scalable data center, colocation and interconnection solutions to meet the critical infrastructure needs of enterprises and digital services companies in India, and brings together enterprises, network service, cloud and IT providers to give customers and partners a key...