Associate - HR Shared Services
2 days ago
Overall Objectives of Job:Function as the first point of contact for HRS activities Responsible for accurate and timely resolution of queries and requests. Responsible for performing tasks of moderate complexity as per specified standards with moderate supervision. Typically involves some amount of independent decision making. Accountable for the completion of standard and non-standard tasks within the scope. Candidate having experience inonboarding, employee query handling, exit management, employee database management, leave management and general awareness in HRIS systems (Success factors, Workday or inhouse local system ) will be helpful.Qualification & ExperienceMBA – HR or related topics (Mandatory) Graduation in any subject (Mandatory) 0 -1 years of experience in same or similar role. Good Knowledge in HR Operations & Background verification. Excellent knowledge inExcelwith good analytical skills.Skills/Specific Tasks/Activities performedTask responsibilityTechnical(e.g. Coding (Java), Testing (Unit)) Should have reasonable knowledge experience on tools such as Service Now &SuccessFactors. Good knowledge in Excel. Should have general understanding of HR Function , processes and systems. Good awareness on HR policies, process & Tools. Good Spoken & written communication and basic presentation skills. Willingness to take additional responsibilities. Technical orientation and multi-tasking Capability and interest to learnFunctional / Domain(e.g. Underwriting, Claims Mgmt.) Operational: 1. Accountable for being the first respondent to customer’ queries and requests. 2. Collaborate with SME's (Level F) and team members on daily operational work perform standard and moderate complexity tasks timely and accurately on SuccessFactors ( Employee central &Learning Management System) and Case Management (Service Now), as a hands on processor. 3. Number of tasks produced/reviewed with respect to standard cycle times. Timely delivery of assigned tasks in Service Now - Committed vs. Actual Delivery. 4. Accurate resolution of customers queries within the agreed timelines. 5. Have regular interaction with customers around first line queries/requests for information. 7. Supports continuous improvement and organization development activities 8. Required to share knowledge and experience with team members. 9. Required to assist associates or new resources for any process related tasks. 10. Results from Internal process audits and customer feedback will be accounted. The number of issues / errors to be reported to the SME's 11. Escalates issues and seeks advice when faced with complex issues/problems 12. Track and chase open issues till successful resolution.People Engagement(e.g. Hiring, Training etc.) Take responsibility for ensuring own training and technical knowledge is kept up to date. Assist training of less experienced staff.Administrative / Compliance(e.g. Documentation, Quality etc.) Meet daily team service levels by managing and effective processing of requests on the work flow management system. Ensure case notes are informative and do not contain jargonOther tasks(any special / short term tasks that are occasional) Support and deliver maximum help in case of a surge event happening. Actively promote and support change initiatives by identifying and implementing improvements to process, organisation and customer service.
-
VP - HR Service Delivery - Service Now
7 days ago
New Delhi, India Elements HR Services Pvt Ltd Full timeWe are seeking candidate for aVP - Colleague Support Experienceposition with one of the Global Investment Bank based out of Chennai.IC role Exp - 14 years with atleast 10 years in Service NowMandatory Skills - Looking for existing VP Only or Senior Candidates only. Looking for HR Service Delivery candidates with Service Now exp and who will drive...
-
Human Resources Shared Services Manager
2 days ago
New Delhi, India NCR Atleos Full timeJob Description SummaryThe HR Shared Services Manager leads a geographically distributed team across multiple regions, overseeing the delivery of consistent, high-quality HR services. This role is responsible for managing daily operations and driving process improvements. It also ensures alignment with global and regional HR standards. The Manager...
-
Human Resources Shared Services
2 days ago
New Delhi, India Zensar Technologies Full timeZensar Technologies: HR Shared Services/ HR Operation (Hire to Retire) US Team Lead-133430Greetings from Zensar Technologies, Pune.We are hiring for HR Shared Services/ HR Operation (Hire to Retire) for US Region.Job Location: Kharadi, PuneMode: Work from office (5 Days a week)Shift: Night shiftThe Team Member – Shared Services will be responsible for...
-
Human Resources Shared Services
7 days ago
New Delhi, India Zensar Technologies Full timeZensar Technologies: HR Shared Services/ HR Operation (Hire to Retire) US Team Lead-133430Greetings from Zensar Technologies, Pune. We are hiring for HR Shared Services/ HR Operation (Hire to Retire) for US Region. Job Location: Kharadi, Pune Mode: Work from office (5 Days a week) Shift: Night shiftThe Team Member – Shared Services will be responsible for...
-
HR Shared Services Specialist
6 days ago
Delhi, Gurugram, NCR, New Delhi, India Boston Consulting Group Full time ₹ 15,00,000 - ₹ 25,00,000 per yearYou will be a core member of the Collaboration & Excellence Team in the Global HRSSC, supporting quality, documentation, and reporting workstreams. Your work will enable efficiency, transparency, and accuracy in global HR operations through structured process documentation, audit reviews, and actionable dashboards. You will collaborate across teams,...
-
VP - HR Service Delivery - Service Now
3 weeks ago
Delhi, India Elements HR Services Pvt Ltd Full timeWe are seeking candidate for a VP - Colleague Support Experience position with one of the Global Investment Bank based out of Chennai. IC role Exp - 14 years with atleast 10 years in Service Now Mandatory Skills - Looking for existing VP Only or Senior Candidates only. Looking for HR Service Delivery candidates with Service Now exp and who will drive...
-
HR Technology Analyst
13 hours ago
Delhi, NCR, India Quad Shared Services Full time ₹ 6,00,000 - ₹ 18,00,000 per yearSummaryQuad, a leading marketing experience company and is seeking a highly motivated, creative and forward-thinking individual to partner with our HR department in the HRIS team. This is an offshore position, and the individual will be supporting the HRIS team headquartered in Sussex, WI, USA.Were looking for a proactive and detail-oriented HR Technology...
-
Customer Service Associate
10 hours ago
Gurugram, New Delhi, Noida, India Mark Makers Consultancy Services Full time ₹ 4,20,000 - ₹ 6,50,000 per yearHI JOBSEEKERWe are hiring for multiple roles for voice process only as :* Customer service representative* Inbound sales representative* Sales associate* Collection's executive* Inbound sales representativeADDITIONAL INFORMATION-5 days working , 2 days offRotational shiftsdecent incentivesfor GURGAON and NOIDA location.both side cabsSalary-Up to 6.5 lpaRole...
-
Head - Shared Services (bfsi)
3 weeks ago
Delhi, India Michael Page Full timeHead - Shared Services will be responsible for establishing and leading the Shared Services organization driving process centralization automation and service delivery excellence The role requires building and scaling operations across multiple business functions ensuring seamless integration with global teams and delivering measurable business impact ...
-
Delhi, Gurugram, NCR, India Boston Consulting Group Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWhat You'll DoYoull be part of HRSSC Team supporting the HR Teams globally with HR administrative support throughout the employee life cycle. As HR Assistant you will work closely & directly with Global HR Operations function team. HR Operations forms the backbone of our People organization, making sure that all formal employment conditions and documentation...
