Salesforce Solution Architect

1 month ago

Kolkata, India Milestone Technologies, Inc. Full time

As a Solution Architect, you will own the integrity and strength of the solutions recommended. You'll be acting as a trusted advisor to our team and clients, and an effective mentor for other Salesforce professionals working alongside you. You will need a deep understanding of the Salesforce platform but just as importantly, top-notch people skills to get your ideas and solutions across to stakeholders and gain integrity to get your visions built into successful solutions.

Responsibilities

• Conducting research into clients' use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions

• Collaborating with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements

• Reviewing solutions and recommending improvements

• Grooming and refining the Salesforce product backlog in liaison with stakeholders on the project

• Owning the design of Salesforce and (optionally) other affiliated solutions for Sales, Service, and platform solutions

• Acting as a release manager, approving configuration and coded items to be deployed between environments, where appropriate, including deploying changes

• Providing guidance on user story writing style

• Ensuring success and acceptance criteria are defined for each story

• Describing and illustrating designs with appropriate justifications

• Ensuring documentation of the steps for testing

• Grooming and refining the Salesforce product backlog in liaison with Salesforce SMEs

• Supervising the configuration, quality assurance, testing, and deployment of Salesforce

• Collaborative project and workstream planning

Skills

• Minimum of 8 years' experience in a solution and technical design role in delivering Salesforce projects.

• Excellent communication skills, written, verbal, and interactive when online

• Minimum Salesforce certified in Administrator, Sales Cloud, Service Cloud, Marketing Cloud, Field Services and Financial Service Cloud, Voice Cloud, Experience Cloud, Data Cloud, Digital Engagement, Platform App Builder, Application Integrations (Tableau, Amazon Connect, ServiceNow, Workday, Cloud data Warehouse, Google Cloud Storage, Docusign, OneLogin/Okta), Environments: Omni Studio, Experian, Apigee/GCP, Bringg

• Proactive personality with a can-do attitude

• Excellent relationship-building skills

• Strong analytical skills, with the ability to observe trends and actively make suggestions based on the results

• Available and responsive to questions, clarifications, and instructions

• Ability to tailor communication to multiple audiences at all levels

• Self-starter experienced in leading projects or delivery work streams

• Outstanding written communication skills

• Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence

• Strategic approach to solution design with proven ability to develop and execute tactical plans to support the strategy

Qualifications

• Bachelor's/Postgraduate degree or professional qualification in Business, Computer Science, Marketing, Finance, or a similar field of study

• Salesforce Architecture certifications

• Active in the Salesforce community

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