Team Lead

1 month ago


New Delhi, India T&N Business Services Pvt ltd Full time

We are looking for a Quality Auditor Team Lead to handle a team of auditors for listings done by the field team and provide support in the best possible manner. Candidates will be required to work in a time bound environment and ensure that service is provided to its best quality. Also, Candidates will be responsible for meeting personal and team targets without compromising the quality of audits..


Responsibilities:

Leading a team of QA and looking after their performance and management.

To conduct audits as per defined guidelines and sampling.

To ensure timely closure of feedback

To create and publish regular audit reports with management and clients (daily, weekly, monthly)  

To identify process gaps, work with respective teams to fix gaps

Conduct Refresher sessions for Auditors to improve Quality.

Lead error calibration sessions with internal or external stakeholders

To drive process improvement initiatives.

To conduct Quality related training, when needed


Eligibility Requirement:

Min 2yrs experience in Team Lead Role (Quality)

Should be well versed with G-Suite (Sheets/Doc/Slides/Forms etc)

Should have excellent communication skills (written and spoken)

Must have good analytical skills to conduct various analysis and RCA on a weekly/monthly basis

 

Selection Process: 1-0-1 Interview


Remote till pandemic.


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