Operations Manager

4 weeks ago

Kochi, India Art Technology and Software. Full time

Operations Manager

Currently, we are searching for an Operations Manager to join our growing and enthusiastic team, and help setup and manage the Indian operations of the business. We’re looking for someone who has service operations and people management experience, with a desire to develop their career in a business that is set on growth, globally.

Ambition, the right mindset, determination, and a good attitude to getting things done properly is essential. A desire to build and develop their career, and the careers of their team members ticks the right boxes.

The successful applicant doesn’t need to have experience in our industry, but does need to have operational and people management skills, be fluent in English, process driven, and have a meticulous eye for detail. A roadmap with expectations and progression points will be agreed. We see this as a fantastic opportunity for the right person.

The skills you’ll need:

A methodical thinker. You’ll need to have experience in managing processes, and the ability to manage a team in accordance with procedures, quality standards, and be able to deliver in line with service level agreements, KPIs, and other target expectations.

Calm and concise. We need someone who can work, delegate, train, guide, and support a team in a fast paced environment. Multi-tasking is a big part of the job. We need someone that has a structured approach to work, and is able to handle a variety of priorities with calmness, and confidence.

Team/office management experience. It is essential that the successful applicant has experience in not only managing a team, but also onboarding, mentoring, reporting into management, and building/maintaining team morale.

An eye for detail. The ability to identify mistakes and errors is essential (especially within spreadsheets and emails). It’s vital we spot and resolve mistakes and errors before work is signed off. As well as being able to quality check one's own work, the successful applicant will also be responsible for checking and ensuring the team produces high quality work, rid of errors.

Recognises the importance of compliances and regulations. A large part of what we do is governed by the data protection regulators in the UK and EU. You will need to have the ability to learn how to implement and manage governing processes of how data must be stored, shared, and managed. You will also be responsible for ensuring that these practices and procedures are completed to the highest of standard by your team members.

Customer service experience. As the team grows, the Indian office will take on duties that include managing outbound activity, and replying to emails. It’s therefore important that the successful applicant has experience of working within a customer service environment. Excellent written English and verbal communication skills are essential.

Expertise in measurement and reporting. You will be reporting into, and working closely with the UK Operations Manager, Managing Director, and Indian stakeholders. You’ll need experience in measuring and publishing performance reports across a variety of areas.

The ability to plan and schedule the daily tasks for team members. Whilst initially the team will not be established, as we grow, delegating and monitoring the volume, and quality of work completed by your team is an integral part of this role. We need someone who already has experience in doing this.

Excel skills. You and your team will be editing spreadsheets, format cells, and using formulas and filters to get data in order. Experience in using excel to this capacity is vital.

Good communication skills. It’s very important that we have positive, healthy, and constructive relationships with each other at work, our customers, and anyone else we interact with. Being a company that is set on growth, whilst we have to work hard, we have to ensure there’s a great vibe in our workplaces.

Determination. We’re a friendly bunch, but we’re also an ambitious business and work extremely hard. If you think you’ve got what it takes, and we sound like the type of company you’d like to grow with, then this could be a great opportunity for you.

What you’ll be doing initially, and what your team will be doing once it’s established:

Initially this role does not come with a team to manage. We’re true believers that if you’re going to lead people, you need to know how to do their jobs first - that’s where this role starts.

At the outset, you’ll work with the UK management team to learn what we do, and how we do it. Then, you’ll work with the UK management team and Indian stakeholders to set up the operation in India, and the workflows between the two workplaces. The operational tasks that India will perform will be migrated across from the UK in a schedule of two parts.

Part 1 - Research and prospect validation
Initially we will look to migrate the research side of the business, this entails searching, cleansing, and adapting marketing data - in accordance with search criterias supplied by the UK office.

Whilst in principle this might sound fairly simple, there will be many types of data searches required. In addition, as well as the data being searched for and analysed, we complete an in depth validation process, and have to organise and share data with the UK office in a structured and secure way that conforms with UK/EU GDPR regulations.

Part 2 - Setting up daily campaign systems, monitoring inboxes, replying to emails.
In the not-too-distant future, once you and the team are proficient in Part 1 of the operations migration, we will look to migrate this part of the operations from the UK to India.

This area of the business involves the planning and scheduling of day-to-day campaign activity (within our systems), and the setting up / testing of campaigns using business softwares. It also entails checking inboxes by the hour, managing incoming emails, forwarding/replying, and dealing with other associated tasks.

What you’ll be doing once your team is established:

As the team in India grows, you’ll be managing the day-2-day operations and people management tasks. You’ll also be working with the UK management team and Indian stakeholders to:

•Recruit, train, and mentor new team members
•Ensure KPIs, SLAs, and other targets are met
•Optimise processes and procedures
•Provide insights and feedback, to help us grow better, faster, and more profitably

  • Operations Manager

    4 days ago

    Kochi, India svahubmedia Full time

    Company DescriptionWelcome to Svahub Media! We are a global company that offers world-class solutions in creative design and cutting-edge technology. Our mission is to help businesses unlock new growth opportunities and transform their operations. With a presence in cities like Tokyo and Toronto, we are dedicated to disrupting the status quo and shaping the...

  • Operations Manager

    2 days ago

    Kochi, India svahubmedia Full time

    Company DescriptionWelcome to Svahub Media! We are a global company that offers world-class solutions in creative design and cutting-edge technology. Our mission is to help businesses unlock new growth opportunities and transform their operations. With a presence in cities like Tokyo and Toronto, we are dedicated to disrupting the status quo and shaping the...

  • Operations Manager

    1 month ago

    kochi, India Nanik Food Pvt. ltd. Full time

    As an Operations Manager, your primary responsibility is to oversee and optimize operational processes to maximize productivity and customer satisfaction. You will analyze operations, implement improvements, manage resources, and coordinate with departments. Responsibilities: 1.    Operational Efficiency: Identify areas for improvement and implement...

  • Operations Manager

    1 month ago

    Kochi, India Nanik Food Pvt. ltd. Full time

    As an Operations Manager, your primary responsibility is to oversee and optimize operational processes to maximize productivity and customer satisfaction. You will analyze operations, implement improvements, manage resources, and coordinate with departments.Responsibilities:1.    Operational Efficiency:Identify areas for improvement and implement...

  • Operations Manager

    2 hours ago

    Kochi, India NDimensionZ Solutions Pvt.Ltd. Full time

    Operations Manager Company : Techmindz (Sister concern of NDimensionZ Solutions pvt.ltd) Experience : 3+ Yrs Oversee and manage daily administrative operations, including scheduling classes, managing facilities, and coordinating logistics for training programs. Supervise and allocate resources efficiently, including classrooms, training...

  • Operations Manager

    2 weeks ago

    Kochi, India Courtyard by Marriott Full time

    JOB SUMMARY Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the...

  • Operations Manager

    3 days ago

    kochi, India Courtyard by Marriott Full time

    JOB SUMMARY Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the...

  • Operations Manager

    4 weeks ago

    Kochi, India ADVENXA Full time

    Job DescriptionJob Description: Operations ManagerLocation: Bengaluru, Kochi, and CalicutQualifications: Degree (Mandatory)Experience :Minimum 1 year of experience in Team ManagementSalary Range: ₹35,000 to ₹40,000 per monthShift: Day shift (6 days work)Excellent communication skills, both written and verbalResponsibilities:1. Oversee day-to-day...

  • Operations Manager

    4 weeks ago

    Kochi, India ADVENXA Full time

    Job Description: Operations ManagerLocation: Bengaluru, Kochi, and CalicutQualifications: Degree (Mandatory)Experience :Minimum 1 year of experience in Team ManagementSalary Range: ₹35,000 to ₹40,000 per monthShift: Day shift (6 days work)Excellent communication skills, both written and verbalResponsibilities:1. Oversee day-to-day operations of BPO...

  • Operations Manager

    3 weeks ago

    Kochi, India ADVENXA Full time

    JobDescription: OperationsManagerLocation:Bengaluru Kochi andCalicutQualifications:Degree(Mandatory)Experience:Minimum 1 year of experience in TeamManagementSalaryRange: 35000 to 40000 permonthShift:Day shift (6 dayswork)Excellentcommunication skills both written andverbalResponsibilities:1.Oversee daytoday operations of BPO services ensuring...

  • Security Operation Center

    2 days ago

    kochi, India mispa Technologies GmbH Full time

    Security Operation Center - ManagerCochin (India) | immediatelyGrow and shape a secure future together with us!To reinforce and lead our Global Security Operations Centre we are hiring people like you as pathfinder to the team and technology who can takes responsibility to oversee the day-to-day operations of the SOC and manage a team.Do you look for an...

  • Operations Manager

    10 hours ago

    kochi, India JIITAK Inc. Full time

    Company DescriptionJIITAK Inc. is a growing software development studio based in Japan that puts a great deal of emphasis on sustainable system development. We strive to deliver digital solutions that not only boost our client's businesses but also minimise our impact on the environment. Our team, made up of skilled architects, designers, managers,...

  • Security Operation Center

    3 days ago

    Kochi, India mispa Technologies GmbH Full time

    Security Operation Center - ManagerCochin (India) | immediatelyGrow and shape a secure future together with us! To reinforce and lead our Global Security Operations Centre we are hiring people like you as pathfinder to the team and technology who can takes responsibility to oversee the day-to-day operations of the SOC and manage a team.Do you look for an...

  • Security Operation Center

    3 days ago

    kochi, India mispa Technologies GmbH Full time

    Security Operation Center - Manager Cochin (India) | immediately Grow and shape a secure future together with us! To reinforce and lead our Global Security Operations Centre we are hiring people like you as pathfinder to the team and technology who can takes responsibility to oversee the day-to-day operations of the SOC and manage a team. Do you look for...

  • Security Operation Center

    24 hours ago

    Kochi, India mispa Technologies GmbH Full time

    Security Operation Center - ManagerCochin (India) | immediatelyGrow and shape a secure future together with us! To reinforce and lead our Global Security Operations Centre we are hiring people like you as pathfinder to the team and technology who can takes responsibility to oversee the day-to-day operations of the SOC and manage a team.Do you look for an...

  • Operations Manager

    13 hours ago

    Kochi, India JIITAK Inc. Full time

    Company Description JIITAK Inc. is a growing software development studio based in Japan that puts a great deal of emphasis on sustainable system development. We strive to deliver digital solutions that not only boost our client's businesses but also minimise our impact on the environment. Our team, made up of skilled architects, designers, managers,...

  • Operations Manager

    1 day ago

    Kochi, India JIITAK Inc. Full time

    Company DescriptionJIITAK Inc. is a growing software development studio based in Japan that puts a great deal of emphasis on sustainable system development. We strive to deliver digital solutions that not only boost our client's businesses but also minimise our impact on the environment. Our team, made up of skilled architects, designers, managers,...

  • Operations Manager

    24 hours ago

    Kochi, India JIITAK Inc. Full time

    Company DescriptionJIITAK Inc. is a growing software development studio based in Japan that puts a great deal of emphasis on sustainable system development. We strive to deliver digital solutions that not only boost our client's businesses but also minimise our impact on the environment. Our team, made up of skilled architects, designers, managers,...

  • Operations Executive

    1 month ago

    Kochi, India ASCENBAY Full time

    Coordinating and overseeing day-to-day operational activities. - Managing and monitoring operational processes to ensure efficiency and effectiveness. - Implementing operational strategies and plans to meet organizational goals. - Tracking and analysing operational metrics to identify areas for improvement. - Collaborating with cross-functional teams to...

  • Operations Associate

    1 month ago

    Kochi, India Zapplr Media Pvt Ltd Full time

    **Key Responsibilities**: - Collaborate with the Operations Manager to identify and implement process improvements to increase efficiency and productivity. - Manage and prioritize multiple projects simultaneously, ensuring that deadlines are met. - Develop and maintain project plans, timelines, and budgets. - Coordinate with various departments to ensure...