Operations Manager

4 weeks ago

kochi, India Courtyard by Marriott Full time

JOB SUMMARY

Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.

• Ensures that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Operations Function(s) 

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets semiannually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Ensures all team members meet or exceed all hospitality requirements.

Managing Profitability

• Assists in performing required annual Quality audit with GM & RD.

• Ensures a viable key control program is in place.

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Ensures orientations for new team members are thorough and completed in a timely fashion.

  • Operations Manager

    4 weeks ago

    Kochi, India svahubmedia Full time

    Company DescriptionWelcome to Svahub Media! We are a global company that offers world-class solutions in creative design and cutting-edge technology. Our mission is to help businesses unlock new growth opportunities and transform their operations. With a presence in cities like Tokyo and Toronto, we are dedicated to disrupting the status quo and shaping the...

  • Operations Manager

    4 weeks ago

    Kochi, India svahubmedia Full time

    Company DescriptionWelcome to Svahub Media! We are a global company that offers world-class solutions in creative design and cutting-edge technology. Our mission is to help businesses unlock new growth opportunities and transform their operations. With a presence in cities like Tokyo and Toronto, we are dedicated to disrupting the status quo and shaping the...

  • Operations Manager

    2 months ago

    Kochi, India Nanik Food Pvt. ltd. Full time

    As an Operations Manager, your primary responsibility is to oversee and optimize operational processes to maximize productivity and customer satisfaction. You will analyze operations, implement improvements, manage resources, and coordinate with departments.Responsibilities:1.    Operational Efficiency:Identify areas for improvement and implement...

  • Operations Manager

    2 months ago

    kochi, India Nanik Food Pvt. ltd. Full time

    As an Operations Manager, your primary responsibility is to oversee and optimize operational processes to maximize productivity and customer satisfaction. You will analyze operations, implement improvements, manage resources, and coordinate with departments. Responsibilities: 1.    Operational Efficiency: Identify areas for improvement and implement...

  • Operations Manager

    1 week ago

    kochi, India Nanik Food Pvt. ltd. Full time

    As an Operations Manager, your primary responsibility is to oversee and optimize operational processes to maximize productivity and customer satisfaction. You will analyze operations, implement improvements, manage resources, and coordinate with departments. Responsibilities: 1.    Operational Efficiency: Identify areas for improvement and implement...

  • Operations Manager

    1 week ago

    Kochi, India Nanik Food Pvt. ltd. Full time

    As an Operations Manager, your primary responsibility is to oversee and optimize operational processes to maximize productivity and customer satisfaction. You will analyze operations, implement improvements, manage resources, and coordinate with departments.Responsibilities:1.    Operational Efficiency:Identify areas for improvement and implement...

  • Operations Manager

    4 weeks ago

    Kochi, India NDimensionZ Solutions Pvt.Ltd. Full time

    Operations Manager Company : Techmindz (Sister concern of NDimensionZ Solutions pvt.ltd) Experience : 3+ Yrs Oversee and manage daily administrative operations, including scheduling classes, managing facilities, and coordinating logistics for training programs. Supervise and allocate resources efficiently, including classrooms, training...

  • Operations Manager

    4 weeks ago

    kochi, India NDimensionZ Solutions Pvt.Ltd. Full time

    Operations Manager Company : Techmindz (Sister concern of NDimensionZ Solutions pvt.ltd)Experience : 3+ YrsOversee and manage daily administrative operations, including scheduling classes, managing facilities, and coordinating logistics for training programs.Supervise and allocate resources efficiently, including classrooms, training...

  • Operations Manager

    2 months ago

    kochi, India Art Technology and Software. Full time

    Operations Manager Currently, we are searching for an Operations Manager to join our growing and enthusiastic team, and help setup and manage the Indian operations of the business. We’re looking for someone who has service operations and people management experience, with a desire to develop their career in a business that is set on growth,...

  • Operations Manager

    2 months ago

    Kochi, India Art Technology and Software. Full time

    Operations Manager Currently, we are searching for an Operations Manager to join our growing and enthusiastic team, and help setup and manage the Indian operations of the business. We’re looking for someone who has service operations and people management experience, with a desire to develop their career in a business that is set on growth,...

  • Operations Manager

    3 weeks ago

    kochi, India CONNECTING 2 WORK Full time

    Job Description Operations:Developing and implementing strategies that will ensure a positive experience that exceeds guest’s expectationsAnticipate all guest needs and respond promptly & accordinglyMaintaining full knowledge of all inner workings of the Service Luxury Apartment industry, including roomrates, hotel policies, specials,...

  • Operations Manager

    2 days ago

    Kochi, India CONNECTING 2 WORK Full time

    Job DescriptionOperations:Developing and implementing strategies that will ensure a positive experience that exceeds guest’s expectationsAnticipate all guest needs and respond promptly & accordinglyMaintaining full knowledge of all inner workings of the Service Luxury Apartment industry, including roomrates, hotel policies, specials, availabilities, VIP...

  • Operations Manager

    1 month ago

    Kochi, India Courtyard by Marriott Full time

    JOB SUMMARY Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the...

  • Operations Manager

    4 weeks ago

    Kochi, India Marriott International Full time

    JOB SUMMARY Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the...

  • Operations Manager

    3 weeks ago

    kochi, India Marriott International Full time

    JOB SUMMARY Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the...

  • Operations Manager

    4 weeks ago

    kochi, India ADVENXA Full time

    JobDescription: OperationsManager Location:Bengaluru Kochi andCalicut Qualifications:Degree(Mandatory) Experience:Minimum 1 year of experience in TeamManagement SalaryRange: 35000 to 40000 permonthShift:Day shift (6 dayswork)Excellentcommunication skills both written andverbal Responsibilities: 1.Oversee daytoday operations of BPO services ensuring...

  • Operations Manager

    2 months ago

    Kochi, India ADVENXA Full time

    JobDescription: OperationsManagerLocation:Bengaluru Kochi andCalicutQualifications:Degree(Mandatory)Experience:Minimum 1 year of experience in TeamManagementSalaryRange: 35000 to 40000 permonthShift:Day shift (6 dayswork)Excellentcommunication skills both written andverbalResponsibilities:1.Oversee daytoday operations of BPO services ensuring...

  • Operations Manager

    4 weeks ago

    kochi, India JIITAK Inc. Full time

    Company DescriptionJIITAK Inc. is a growing software development studio based in Japan that puts a great deal of emphasis on sustainable system development. We strive to deliver digital solutions that not only boost our client's businesses but also minimise our impact on the environment. Our team, made up of skilled architects, designers, managers,...

  • Operations Manager

    3 weeks ago

    Kochi, India JIITAK Inc. Full time

    Company Description JIITAK Inc. is a growing software development studio based in Japan that puts a great deal of emphasis on sustainable system development. We strive to deliver digital solutions that not only boost our client‘s businesses but also minimise our impact on the environment. Our team, made up of skilled architects, designers, managers,...

  • Operations Manager

    1 week ago

    kochi, India JIITAK Inc. Full time

    Company DescriptionJIITAK Inc. is a growing software development studio based in Japan that puts a great deal of emphasis on sustainable system development. We strive to deliver digital solutions that not only boost our client's businesses but also minimise our impact on the environment. Our team, made up of skilled architects, designers, managers,...