Sales & Service Coordinator

2 months ago


Mumbai, India PCI Analytics Pvt. Ltd Full time

Roles and Responsibility – 

  • Handling calls, emails, and messages when Sales Representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.
  • Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.
  • Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
  • Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
  • Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department.
  • Making the company's products and services as attractive to potential customers as possible.
  • Ensuring adherence to laws, regulations, and policies.


Required Experience, Skills and Qualifications -

  • Experience as a Sales Coordinator or in administration may be advantageous.
  • Good team development and leadership skills.
  • Computer literacy.
  • Good administrative, organizational, and problem-solving skills.
  • Excellent communication, sales, and customer service skills.
  • The ability to multitask, work in a fast-paced environment, and meet deadlines.
  • Qualification – B.Sc – Chem/Electronics, Dip. /BE – Mech/Instrumentation/Electronics
  • Experience -  2 to 4 years



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