FPL Technologies
1 month ago
Location:
Pune (Aundh) - Work From Office
Opportunity:
Join our dynamic team as a Repayments Associate and contribute to the financial well-being of our customers by assisting them in managing their outstanding credit card bills.
Experience Range:
Experience in tele-calling, customer service or collections. Collection experience will be preferred.
What you will do and should have:
- Initiate outbound calls to customers with outstanding credit card bills.
- Explain the benefits of timely repayment and assist customers in selecting the most convenient payment method.
- Strong negotiation skills to persuade customers to complete their due bill payments through suitable repayment options.
- Handle objections and negotiate payment terms when necessary.
- Resolve conflicts with a customercentric approach, aiming for a positive resolution
- Build rapport with customers to understand their financial situations and constraints.
- Address customer queries and concerns with empathy, providing clear and accurate information.
- Target oriented team player with passion to excel in the role and drive team targets.
- Problem solving skills to provide accurate information to the customer to attract payments
Qualifications:
- Strong communication skills and the ability to maintain composure during customer interactions.
- Previous experience in telecalling or customer service is preferred.
- Ability to handle objections and negotiate effectively.
- Empathetic approach towards understanding customer situations.
- Basic knowledge of credit card processes and repayment options is a plus.
Interview Process:
- Communication Skill Test
- Interview Round 1
- HR round
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