▷ (High Salary) Quality Analyst

3 weeks ago

Pune, India FPL Technologies Full time
About FPL Technologies:

Credit cards haven't changed much for over half a century so our team of seasoned bankers, technologists, and designers set out to redefine the credit card for you - the consumer. The result is OneCard - a credit card reimagined for the mobile generation. OneCard is India's best metal credit card built with full-stack tech. It is backed by the principles of simplicity, transparency, and giving back control to the user.

JOB DESCRIPTION

Role: Quality Analyst - Collections (Non- IT)

Location: Pune, Aundh

Opportunity:

Join our dynamic team as a Quality Analyst and contribute to the financial well-being of our customers by assisting them in managing their outstanding credit card bills.

What you will do:

- The Quality Analyst will be responsible for completing quality checks of the calls taken by In-House frontline associates and Agencies across PAN India- The Quality Auditor is responsible for completing the audit set targets Daily/Weekly/monthly basis for Calls/Chat/Email for In-House & PAN India Agencies- Performing the audits and preparing the audit scores on a Weekly/Monthly basis- Giving constructive feedback through various coaching techniques- Knowledge of Quartiles and ensure performance improvements of Bottom Quartile- Conducting Calibration for In-House OPS Team Leaders, Managers & TTQ on a Weekly basis- Perform Performance Knowledge Test on a monthly basis- Analyze parameter wise defects and training needs- Maintaining and delivering process updates- Responsible for refresher training of In-House & PAN India Agencies

Experience Range: 3 - 5 Years of experience as Quality Analyst. Preferred experience in Domestic -Collections / Call Center in BFSI (Credit Card/Personal Loan).

Qualifications:

- Any graduate/Post graduate- Should have hands on @MS- Office; specifically; Excel/PowerPoint/Word.- Communication : Very Strong written and verbal communication skills (English and Hindi)- Quality Tools- Pareto, Check list

  • [High Salary] Analyst

    1 month ago

    Pune, India RANNNITI Full time

    Analyst, Impact Advisory (Pune)The Analyst on RANNNITI’s Impact Advisory team contributes to client engagements and provides critical analytical, research, documentation and project management support focused on our corporate, major foundations, and NGO clients. In particular, the analyst will be a key contributor in delivering strong research and analysis...

  • Quality Analyst

    1 month ago

    Pune, India ziff davis performance marketing Full time

    Apply for Quality Analyst / Sr. Quality Analyst, Career Progress Consultants in Pune for 0 - 3 Year of Experience on TimesJobs.com.

  • Quality Analyst

    2 weeks ago

    Pune, Maharashtra, India ziff davis performance marketing Full time

    Apply for Quality Analyst / Sr. Quality Analyst, Career Progress Consultants in Pune for 0 - 3 Year of Experience on

  • Quality Analyst

    1 month ago

    Pune, Maharashtra, India ziff davis performance marketing Full time

    Apply for Quality Analyst / Sr. Quality Analyst, Career Progress Consultants in Pune for 0 - 3 Year of Experience on

  • Quality Analyst

    1 month ago

    pune, India FPL Technologies Full time

    About FPL Technologies:Credit cards haven't changed much for over half a century so our team of seasoned bankers, technologists, and designers set out to redefine the credit card for you - the consumer. The result is OneCard - a credit card reimagined for the mobile generation. OneCard is India's best metal credit card built with full-stack tech. It is...

  • Quality Analyst

    1 month ago

    Pune, India FPL Technologies Full time

    About FPL Technologies:Credit cards haven't changed much for over half a century so our team of seasoned bankers, technologists, and designers set out to redefine the credit card for you - the consumer. The result is OneCard - a credit card reimagined for the mobile generation. OneCard is India's best metal credit card built with full-stack tech. It is...

  • Quality Analyst

    1 month ago

    pune, India FPL Technologies Full time

    About FPL Technologies: Credit cards haven't changed much for over half a century so our team of seasoned bankers, technologists, and designers set out to redefine the credit card for you - the consumer. The result is OneCard - a credit card reimagined for the mobile generation. OneCard is India's best metal credit card built with full-stack tech. It is...

  • Quality Analyst

    1 month ago

    Pune, India FPL Technologies Full time

    About FPL Technologies:Credit cards haven't changed much for over half a century so our team of seasoned bankers, technologists, and designers set out to redefine the credit card for you - the consumer. The result is OneCard - a credit card reimagined for the mobile generation. OneCard is India's best metal credit card built with full-stack tech. It is...

  • [High Salary] Business Analyst

    3 weeks ago

    Pune, India SolutionsATI Consulting Full time

    About us: We are a Silicon Valley-based Management and IT Services consulting firm, serving US and International Clients. Our team works At The Interface of Business, Operations, and IT, smoothly integrating these functions across all of our service lines to make our Client's more agile and responsive to market opportunities.We are seeking a highly skilled...

  • Quality Analyst

    4 weeks ago

    Pune, Maharashtra, India advanced risk analytics private limited Full time

    Apply for Quality Analyst Automation, Career Progress Consultants in Pune for 3 - 5 Year of Experience on

  • Quality Analyst

    2 weeks ago

    Pune, Maharashtra, India advanced risk analytics private limited Full time

    Apply for Quality Analyst Automation, Career Progress Consultants in Pune for 3 - 5 Year of Experience on

  • Quality Analyst

    3 days ago

    Pune, India Stefanini Full time

    Job Description Details: Stefanini  is 35 years established global IT services organization, headquartered in Brazil, Sao Paulo. We are located in 45 countries with 88 offices across the globe with 35,000 employees and growing. In India we are positioned at Noida, Pune and HyderabadOur services include AI, Sap center of excellence, enterprise services,...

  • Quality Analyst

    1 day ago

    Pune, India Stefanini Full time

    Job DescriptionDetails:Stefaniniis 35 years established global IT services organization, headquartered in Brazil, Sao Paulo. We are located in 45 countries with 88 offices across the globe with 35,000 employees and growing. In India we are positioned at Noida, Pune and HyderabadOur services include AI, Sap center of excellence, enterprise services, managed...

  • Quality Analyst

    2 months ago

    Pune, India timesjobs Full time

    Department: QualitySummaryThe Quality Analyst would be responsible to uphold stringent internal quality standards. S/he would be responsible for call quality audits and provide feedback to the executives. S/he would closely work with other team/s to identify process & productivity improvement opportunities.ResponsibilitiesListen to B2B lead calls & qualify...

  • Quality Inspector

    6 days ago

    Pune, India Shree Quality Service Full time

    knowledge of Instrument Job Quality Inspection/ ITI/Diploma/BE Mechanical **Salary**: ₹12,000.00 - ₹20,000.00 per month **Benefits**: - Food provided - Health insurance - Provident Fund Schedule: - Rotational shift Ability to commute/relocate: - Pune, Maharashtra: Reliably commute or planning to relocate before starting work...

  • Quality Analyst

    2 weeks ago

    Pune, Maharashtra, India timesjobs Full time

    Department: QualitySummaryThe Quality Analyst would be responsible to uphold stringent internal quality standards. S/he would be responsible for call quality audits and provide feedback to the executives. S/he would closely work with other team/s to identify process & productivity improvement opportunities.ResponsibilitiesListen to B2B lead calls & qualify...

  • Quality Analyst

    2 months ago

    Pune, Maharashtra, India timesjobs Full time

    Department: QualitySummaryThe Quality Analyst would be responsible to uphold stringent internal quality standards. S/he would be responsible for call quality audits and provide feedback to the executives. S/he would closely work with other team/s to identify process & productivity improvement opportunities.ResponsibilitiesListen to B2B lead calls & qualify...

  • [High Salary] Java Development Specialist

    4 weeks ago

    Pune, India Accelya Group Full time

    We are looking for a talented Java specialist working collaboratively with Business/Functional Analysts, Quality Assurance Designers/Analysts and Technical/Solution Architects to review, finalize the solution/technical designs and develop the applications necessary to support the business requirements.Duties & Responsibilities- Educated to bachelors degree...

  • Quality Analyst

    3 weeks ago

    Pune, India advanced risk analytics private limited Full time

    Apply for Quality Analyst Automation, Career Progress Consultants in Pune for 3 - 5 Year of Experience on TimesJobs.com.

  • Quality Inspector

    1 week ago

    Pune, India Crown Quality Services Full time

    Roles and Responsibilities - Supplier performance monitoring such as Score cards, Rating, PPM and on time data reporting to Globa - Root cause analysis with 8D methodology and implementing CAPA for the Child part related complaints reported from BorgWarner Incoming / In process / Customer. On time closure of 8D. - Initiate Containment action for supplier...