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BPO Team Lead

3 months ago

Gurgaon, Haryana, India NTT DATA Services Full time
  • Ensure that the highest standard of service delivery in terms of productivity and quality as per the defined Service Level Agreement with Client.
  • To provide leadership and support to the staff assigned in line with Policies.
  • Contribute to the development of strategies for the implementation and improvement of the process.
  • Coordinate with staff and ensure that duties, activities, and tasks allocated to staff are carried out efficiently.
  • Verify and review all forms and documents of a case for errors, missing information, legibility; and request follow up information as required.
  • Performs quality checks on all work to assure the accuracy.
  • Will be responsible for maintaining up to date information on relevant databases and the monitoring and auditing of same for the account.
  • Display effective and professional communication with internal and external customers.
  • Always adhere to all HIPAA and confidentiality policies.
  • Delegate tasks and set deadlines.
  • Create an inspiring team environment with an open communication culture.
  • Oversee day-to-day operation.
  • Monitor team performance and report on metrics
  • Motivate team members.
  • Discover training needs and provide coaching.
  • Listen to team members' feedback and resolve any issues or conflicts.
  • Recognize high performance and reward accomplishments.
  • Suggest and organize team building activities.