BPO Team Lead
4 months ago
- Ensure that the highest standard of service delivery in terms of productivity and quality as per the defined Service Level Agreement with Client.
- To provide leadership and support to the staff assigned in line with Policies.
- Contribute to the development of strategies for the implementation and improvement of the process.
- Coordinate with staff and ensure that duties, activities, and tasks allocated to staff are carried out efficiently.
- Verify and review all forms and documents of a case for errors, missing information, legibility; and request follow up information as required.
- Performs quality checks on all work to assure the accuracy.
- Will be responsible for maintaining up to date information on relevant databases and the monitoring and auditing of same for the account.
- Display effective and professional communication with internal and external customers.
- Always adhere to all HIPAA and confidentiality policies.
- Delegate tasks and set deadlines.
- Create an inspiring team environment with an open communication culture.
- Oversee day-to-day operation.
- Monitor team performance and report on metrics
- Motivate team members.
- Discover training needs and provide coaching.
- Listen to team members’ feedback and resolve any issues or conflicts.
- Recognize high performance and reward accomplishments.
- Suggest and organize team building activities.
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BPO Team Lead
2 months ago
Gurgaon, Haryana, India timesjobs Full timeBPO Team LeadDate: May 28, 2024Location: Gurgaon, HR, INCompany: NTT DATA ServicesEnsure that the highest standard of service delivery in terms of productivity and quality as per the defined Service Level Agreement with Client.To provide leadership and support to the staff assigned in line with Policies.Contribute to the development of strategies for the...
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BPO Team Lead
2 months ago
Gurgaon, Haryana, India timesjobs Full timeBPO Team LeadDate: May 28, 2024Location: Gurgaon, HR, INCompany: NTT DATA ServicesPerform Monthly reconciliation of accounts between clients book of business in PeopleSoft and clients bank statements.Updating tax withholding information for each clients employee (claimant) in PeopleSoft, based on his Federal (W4, W4S) and State specific tax forms...
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Gurgaon, India NTT Data Vertex Software Inc. Full timeApply BPO Team Lead, NTT Data Vertex Software Inc. in Gurgaon for 3 - 6 year of Experience on TimesJobs.com
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Bpo Telecaller
3 months ago
Gurgaon, India Wrixty Services Full timeGurugram Must have Excellent communication skills in English. Must be confident enough and should have convincing Power. Calling on Hot leads only Handle inbound and outbound calls. Solving Customer Issues and Complains. Staying updated with the latest ways to retain customers. Convert the potential leads into the sales. Should be self-motivated,...
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Bpo Telecaller
3 months ago
Gurgaon, India Wrixty Services Full timeGurugram Share Roles and Responsibilities Calling on Hot leads. Handle inbound and outbound calls. Solving Customer Issues and Complains. Staying updated with the latest ways to retain customers. Convert the potential leads into the sales. Should be self-motivated, highly-focused and detail-oriented. An year experience in Sales/ contact center is...
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BPO Team Lead
4 months ago
Gurgaon, India NTT DATA Services Full timePerform Monthly reconciliation of accounts between client’s book of business in PeopleSoft and client’s bank statements. Updating tax withholding information for each client’s employee (claimant) in PeopleSoft, based on his Federal (W4, W4S) and State specific tax forms received Updating the direct deposit account information for claimants in...
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Bpo/bank Telecaller
5 months ago
Gurgaon, India Fabulous Media Pvt Ltd Full timeJob Summary Fabulous Media Private Limited is looking for an enthusiastic BPO Telecaller to join our team. As a BPO Telecaller, you will be responsible for answering calls from our customers, responding to their inquiries, and addressing any issues they may have. We are looking for an individual who is friendly, patient, and professional on the phone. You...
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International Bpo Process
3 months ago
Gurgaon, India Teleperformance Full time**Job Profile: International BPO process.** **On documented experience for 1-year international BPO process.** Graduated, Salary : Up to 7 LPA ( Depend on last salary ) Immediate joiners, notice period : 30 days, Responsibilities: team leader, voice coach, quality analyst **Working Days and Hours**: **- Rotational Shifts of 5 days** **- 9 hours Shift...
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Bpo : International Banking Process : Gurgaon :
3 months ago
Gurgaon, India Outpace Consulting Services Full timeHiring for Leading ITES Company Opportunity to work for **In Gurgaon For Customer Support Process for a Dubai Based Bank : Customer Support Process** > Hiring For a Customer Support Profile > Graduates with Min 3 Year International BPO Experience > 24x7 Shifts > 5 Days Work > Job Location Gurgaon > German Automobile Process Key Skills - American...
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Bpo : Customer Support : Social Media Process :
3 months ago
Gurgaon, India Outpace Consulting Services Full timeHiring for Leading ITES Company Opportunity to work for **In Gurgaon For Blended Process for a Leading Social Media Client** > Hiring For a **Blended Profile** > Graduates with Min 1 Year International BPO Experience (Preferably Voice) > 24x7 Shifts > 5 Days Work > Job Location **Gurgaon** Key Skills - WiproiEnergizerNTTFISVodafone - Live...
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Product Trainer
3 months ago
Gurgaon, India Nirvasa Healthcare Pvt. Ltd. Full time**Process Trainer(BPO Background)** **Minimum 1 year experience into sales process Trainer** - **Maximum salary upto 4 lpa**: - **6 working day setup(Roster off)**: - **Work from office only(Gurgaon/Delhi)** - Schedule appropriate training sessions for new and existing employees - Stay updated with best training methods and modules - Plan and implement an...
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Bpo : Social Media Process : Blended Campaign :
3 months ago
Gurgaon, India Outpace Consulting Services Full timeHiring for Leading ITES Company Opportunity to work for **In Gurgaon For Blended Process** > Hiring For a Blended Profile > Graduates with Min 1 Year International BPO Experience > 24x7 Shifts > 5 Days Work > Job Location Gurgaon Key Skills - British TelecomFISIGTIEnergizerFalcon Force - WiproLive ChatTCSTLCNTTMajorelBTTech MahindraChatWeb...
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Bpo : Premium Car Segment Process : Customer
3 months ago
Gurgaon, India Outpace Consulting Services Full timeHiring for Leading ITES Company Opportunity to work for **In Gurgaon For Customer Support Process for a German Automobile Company** > Hiring For a Customer Support Profile > Graduates with Min 3 Year International BPO Experience > 24x7 Shifts > 5 Days Work > Job Location Gurgaon > German Automobile Process Key Skills - Mercedezinternational...
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Bpo : Social Media Process : Blended Campaign :
3 months ago
Gurgaon, India Outpace Consulting Services Full timeHiring for Leading ITES Company Opportunity to work for **In Gurgaon For Blended Process** > Hiring For a Blended Profile > Graduates with Min 1 Year International BPO Experience > 24x7 Shifts > 5 Days Work > Job Location Gurgaon Key Skills - BPOVoice ProcessCustomer SupportInbound VoiceInternational Voice - Customer ServiceUS VoiceSemi...
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Bpo : Customer Support : Premium Automobile Process
3 months ago
Gurgaon, India Outpace Consulting Services Full timeHiring for Leading ITES Company Opportunity to work for **In Gurgaon For Customer Support Process for a German Automobile Company** > Hiring For a Customer Support Profile > Graduates with Min 1 Year International BPO Experience > 24x7 Shifts > 5 Days Work > Job Location Gurgaon > German Automobile Process Key Skills - American...
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Bpo : International Process : Blended : Voice and
3 months ago
Gurgaon, India Outpace Consulting Services Full timeHiring for Leading ITES Company Opportunity to work for **In Gurgaon For Blended Process** **Note**: Though We Try and Answer The Calls Immediately, but Due to Heavy Call Flow The Above Numbers Might Be Busy At Times. In case you find the number busy, Please **whatsapp **your details to us in the below format : ( **9721919721-This Number is Only For...
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Bpo : Automobile Process : 7 Lpa : Customer Support
3 months ago
Gurgaon, India Outpace Consulting Services Full timeHiring for Leading ITES Company Opportunity to work for **In Gurgaon For Customer Support Process for a German Automobile Company** > Hiring For a Customer Support Profile > Graduates with Min 3 Year International BPO Experience > 24x7 Shifts > 5 Days Work > Job Location Gurgaon > German Automobile Process Key Skills - American...
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Team Lead
2 months ago
Gurgaon, Haryana, India timesjobs Full timeTeam Lead - KPO - CREQ191462DescriptionPosition Title: Team LeadTier: Tier2Role: A Team Lead (Ops) is responsible for ensuring that solutions and services are delivered to customers and stakeholders on time and in line with the SLA, company policies and controls. Provide direction, instructions and guidance to the team for achieving the set goal.Key...
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BPO T S Operations Analyst
4 weeks ago
Gurgaon, India timesjobs Full timeJob Title: BPO T&S Operations AnalystDate: May 23, 2024Location: Gurgaon, HR, INCompany: NTT DATA ServicesThe OpportunityOur client is a leading global provider of asset and wealth management solutions. They provide investment processing, investment management, and investment operations solutions that help corporations, financial institutions, financial...
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BPO T S Operations Analyst
4 weeks ago
Gurgaon, Haryana, India timesjobs Full timeJob Title: BPO T&S Operations AnalystDate: May 23, 2024Location: Gurgaon, HR, INCompany: NTT DATA ServicesThe OpportunityOur client is a leading global provider of asset and wealth management solutions. They provide investment processing, investment management, and investment operations solutions that help corporations, financial institutions, financial...