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Manager - Delivery

3 months ago


Kolkata, West Bengal, India Cognizant Full time


Job Summary

We are seeking a highly skilled Technology Architect with 10 to 12 years of experience to join our team. The ideal candidate will have extensive expertise in SFDC Development and Customization SFDC Data SFDC Service Cloud Field Service Lightning SFDC Lightning SFDC Integration and SFDC Configuration. The role requires a strong background in Sales and Marketing with additional experience in Reporting Governance and Sales Operations Reporting and Analytics being a plus. This position offer

Responsibilities

Lead the design and implementation of SFDC solutions to meet business requirements.Oversee the customization and development of SFDC applications to enhance functionality.Provide technical guidance on SFDC Data management and integration strategies.Ensure the effective use of SFDC Service Cloud to improve customer service operations.Implement Field Service Lightning to optimize field service processes.Develop and maintain SFDC Lightning components to improve user experience.Manage SFDC Integration with other enterprise systems for seamless data flow.Configure SFDC applications to align with business processes and requirements.Collaborate with sales and marketing teams to understand their needs and provide technical solutions.Conduct regular reviews of SFDC configurations to ensure compliance with best practices.Provide training and support to end-users to maximize the use of SFDC applications.Monitor system performance and troubleshoot issues to ensure smooth operations.Stay updated with the latest SFDC features and technologies to recommend improvements.

Qualifications

Possess a minimum of 10 years of experience in SFDC Development and Customization.Demonstrate expertise in SFDC Data management and integration.Have extensive experience with SFDC Service Cloud and Field Service Lightning.Show proficiency in developing and maintaining SFDC Lightning components.Exhibit strong skills in SFDC Integration and Configuration.Have a solid background in Sales and Marketing domain.Experience in Reporting Governance and Sales Operations Reporting and Analytics is a plus.Hold relevant SFDC certifications to validate technical skills.Display excellent problem-solving and troubleshooting abilities.Possess strong communication and collaboration skills.Demonstrate the ability to lead and manage technical projects.Show a commitment to continuous learning and professional development.

Certifications Required

Salesforce Certified Technical Architect Salesforce Certified Service Cloud Consultant Salesforce Certified Field Service Lightning Consultant