AVP/Director - BPO Operations - IT Services Startup (10-15 yrs)

2 weeks ago


Delhi NCR, India iimjobs Full time
AVP/Director - BPO Operations


Welcome to the future of business process outsourcing Our client is not just another IT services company; it is a dynamic, well-funded startup with a bold vision.

Backed by a major business house and industry veterans, on a mission to transform the BPO landscape with AI, innovation, and unrivaled energy.

If you're ready to lead our BPO revolution, read on

Position Overview:
As a Head of BPO, a dynamic leader with a passion for efficiency, customer satisfaction, and excellence.

As the driving force behind the BPO operations, you'll be instrumental in shaping our customer-centric approach and taking our services to new heights.

If you're an enthusiastic and experienced BPO pro with a knack for innovation, we want you on the team

Key Responsibilities:

  • Develop and execute a cuttingedge BPO strategy that delights our customers and drives growth.
  • Lead and inspire a highperforming BPO team, fostering a culture of collaboration and excellence.
  • Implement best practices and process improvements to optimize efficiency and quality.
  • Collaborate with clients to understand their needs and ensure our BPO services align with their goals.
  • Oversee the daytoday operations, ensuring seamless service delivery.
  • Champion the use of technology and automation to enhance productivity and accuracy.
  • Monitor and analyze KPIs and metrics to continuously improve performance.
  • Build and nurture relationships with clients, driving customer retention and growth.
  • Stay ahead of industry trends and innovations to keep our BPO services at the forefront.
  • Ensure compliance with relevant regulations and standards.

Qualifications:

  • Bachelor's degree in Business Administration or a related field (MBA preferred).
  • Proven experience in BPO leadership roles with a track record of success years)
  • Exceptional leadership and people management skills.
  • Strong analytical and problemsolving abilities.
  • Excellent communication and negotiation skills.
  • Customercentric mindset with a focus on delivering exceptional service.
  • Ability to adapt to a fastpaced and evolving environment.
  • Techsavvy with a good understanding of BPO technologies.
  • A passion for continuous improvement and innovation.

What We Offer:

  • Competitive salary and performancebased incentives.
  • Opportunities for professional growth and development.
  • An innovative and dynamic work environment.
  • Exposure to cuttingedge technology and projects.
  • The chance to be a pioneer in transforming the BPO industry.


If you're ready to lead the charge in revolutionizing BPO services and drive our startup to new heights, we want to hear from you.

Join us on this exciting journey by submitting your resume and a cover letter outlining your qualifications and achievements

We're not just reimagining BPO; we're reinventing it. Come be a part of our energetic team and shape the future of business process outsourcing
  • Business Head

    4 weeks ago


    Delhi NCR, India iimjobs Full time

    Head of Business - P&L owner for a Stealth Mode Startup BPOWelcome to the future of business process outsourcing! Our client is not just another IT services company; it is a dynamic, well-funded startup with a bold vision. Backed by a major business house and industry veterans, on a mission to transform the BPO landscape with AI, innovation, and unrivaled...


  • Delhi NCR, India iimjobs Full time

    Head of Human Resources Delhi/NCR, IndiaOur client is an IT services startup specializing in AI products and services, serving a global clientele. With significant backing from leading business house and guidance from industry leaders. The mission is to be at the forefront of AI innovation and offer groundbreaking solutions in the IT landscape.Description:...


  • Gurgaon/Gurugram/Delhi NCR, India iimjobs Full time

    Established in 2016, our Gurgaon based client is India's leading tech enabled workspace provider. Located in central business districts of tier 1 and tier 2 cities, these shared office spaces for startups and MSEs are thoughtfully designed to provide high-end amenities and aesthetics.Managing 2.5 million sq ft across 18 cities, this company has some...


  • Delhi NCR, India iimjobs Full time

    Head/Manager - Transition (BPO) Welcome to the future of business process outsourcing! Our client is not just another IT services company; it is a dynamic, well-funded startup with a bold vision. Backed by a major business house and industry veterans, on a mission to transform the BPO landscape with AI, innovation, and unrivaled energy. If you're ready to...


  • Delhi NCR, India iimjobs Full time

    CFOOur client is a Series C-funded startup, looking to hire a CFO. The CFO will play a pivotal role in shaping the financial strategy of the company driving growth, and ensuring financial sustainability. The role will be responsible for overseeing all aspects of corporate finance, business finance, fundraising, and financial planning and analysis.Key...


  • Delhi NCR, India iimjobs Full time

    Talent Acquisition Manager - BPO - Delhi/NCROur Client is a stealth mode startujp into AI based products and solution services organisation, to serve global clients. The org is promoted by renowned Industry leaders We're seeking a Talent Acquisition Manager to oversee the end to end hiring & selection process along with effective deployment of talent and...


  • delhi, India SD IT Service Full time

    Position OverviewSD IT Service, a forward-thinking and rapidly growing IT services company based in San Diego, is excited to announce the creation of a new sister company dedicated exclusively to IT project subcontracting. In response to the increasing demand for specialized IT projects and a nationwide technician shortage, we are establishing this venture...


  • Delhi NCR, India iimjobs Full time

    AVP Alliance & partnership role/ Insurance domain - Responsible for tying-up and building strategic partnerships for our insurance products with the top digital ecosystem (i.e. payments, fintech, healthtech, etc.) companies in India- Manage and own your portfolio of Partners- Plan, execute and drive customized account strategy- Structure and the deal with...

  • Avp Operations

    6 days ago


    Delhi, India Aroon Aviation Services Pvt. Ltd. Full time

    MBA preferred. - Minimum 15 Years of Experience in Ground handling/airport operations/airlines company - Age between 45-50 years **Salary**: From ₹100,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Delhi, Delhi: Reliably commute or planning to relocate before starting work...

  • AVP/Senior Manager

    3 weeks ago


    Mumbai/Bangalore/Delhi NCR/Pune, India iimjobs Full time

    Role : - AVP / Senior Manager- Legal ( Contracts Management) - ITeS / BPO / ITLocation : Delhi NCR / Mumbai / Pune / BangaloreRole & Responsibilities :- Draft, review, negotiate, execute customer contracts including RFP's, Master Service Agreements, Non-Disclosure Agreements Statement of Works, IPR related documents and other legal documents pertaining to IT...

  • Sales Associate

    3 weeks ago


    Mumbai/Bangalore/Delhi NCR, India iimjobs Full time

    This Position is for a new startup in the financial space.We are looking for a motivated and results-driven sales representative who will focus on distributing our in-house Alternative Investment Funds (AIF) and Portfolio Management Services (PMS) to distributors and family offices. - Minimum of 5 years of experience in sales roles - Proven track record of...


  • Delhi NCR, India iimjobs Full time

    Corporate HR Head Delhi/NCR, IndiaOur client is an IT services startup specializing in AI products and services, serving a global clientele. With significant backing from leading business house and guidance from industry leaders. The mission is to be at the forefront of AI innovation and offer groundbreaking solutions in the IT landscape.Description: As the...


  • Mumbai/Delhi NCR, India iimjobs Full time

    AVP / DVP - Bancassurance (General Insurance)- Developing and Managing Bancassurance business by maximizing wallet share through strategical planning and implementation.- Handling various Channel Partners like National Banca relationships, Brokers and maximizing Penetration.- Continuous channel development by identifying key influencers/business drivers &...


  • Mumbai/Delhi NCR, India iimjobs Full time

    AVP / DVP - Bancassurance (General Insurance)- Developing and Managing Bancassurance business by maximizing wallet share through strategical planning and implementation.- Handling various Channel Partners like National Banca relationships, Brokers and maximizing Penetration.- Continuous channel development by identifying key influencers/business drivers &...


  • Delhi NCR/Haryana/Delhi/Faridabad/Gurgaon/Gurugram, India iimjobs Full time

    Key Responsibilities:- Identify and onboard talent across experience levels with the desired skill set.- Develop a comprehensive Talent Acquisition strategy including reference check, selection, Background verification, & onboarding.- Should have a strong hold on budgeting and its compliance including the ability to evaluate the efficiency of various...


  • Delhi NCR/Haryana/Delhi/Faridabad/Gurgaon/Gurugram, India iimjobs Full time

    Key Responsibilities:- Identify and onboard talent across experience levels with the desired skill set.- Develop a comprehensive Talent Acquisition strategy including reference check, selection, Background verification, & onboarding.- Should have a strong hold on budgeting and its compliance including the ability to evaluate the efficiency of various...


  • Delhi NCR, India iimjobs Full time

    Training Manager (BPO)- Delhi/NCR, IndiaCompany : Stealth Mode StartupAbout company : Welcome to a company committed to redefining industry standards! Our Client is a dynamic startup backed by industry veterans, determined to foster growth and excellence through innovative strategies.Position Overview :- We are in search of a Training Manager to lead...


  • Delhi NCR, India iimjobs Full time

    Head/GM - Marketing - BPO/ITES You will play a lead role in managing the demand generation activities, branding, analyst & advisory relations, thought leadership content development, and solution marketing and responsible for creating measurable business opportunities for Sales using the most impactful marketing activities. Work with global sales teams to...


  • Delhi NCR, India iimjobs Full time

    Head/GM - Marketing - BPO/ITES You will play a lead role in managing the demand generation activities, branding, analyst & advisory relations, thought leadership content development, and solution marketing and responsible for creating measurable business opportunities for Sales using the most impactful marketing activities. Work with global sales teams to...


  • Delhi NCR, India iimjobs Full time

    Position: Asst. Director/Director - Business Development & Strategy (Leading Law Firm)Role:- Markets/Strategy/Business Development role in a Leading Law Firm- Driving relationships with existing/new clients- Cross sell all offerings- Incumbent will be tasked with identifying, pursuing and closing sales for all the firm's offerings- Will work to achieve sales...