Associate - UX Design

Senior Specialist - UX Design - IN
The Senior Associate is a pivotal role responsible for providing creative leadership and strategic direction within the design team. With a focus on visual aesthetics, user experience, and brand coherence, this position involves collaborating with cross-functional teams, overseeing design projects, and ensuring the delivery of high-quality, innovative solutions.

The Senior Associate plays a key role in mentoring and guiding design professionals, contributing to the development of design knowledge, and aligning creative efforts with organizational goals. Strong communication skills, a deep understanding of design principles, and a proven ability to inspire and elevate design teams are integral aspects of this leadership role.

Key Responsibilities and Duties

• Lead & Deliver end user experiences through exceptional craft design and execution on end-to-end journey's, collaborating and partnering with design, research, product management and development to support and advocate for modern best practices for end-to-end experience design and delivery, such as design research, journey mapping, personas, storyboards, concept designs, prototyping and final production designs for our end user experiences.
• Help in shaping the overall UX strategy, aligning it with business objectives and user needs.
• Support design team and embrace design awareness and implementation of modern design methods and best practices to deliver the highest quality experiences.
• Ensure that the end-to-end experience journey designs meet the needs of the end user and inform and align with client & business challenges/goals.
• Collaborate and support your journey design team to deliver and elevate the end user experiences.
• Partner & Collaborate with Research, Brand Marketing, Data & Analytics, Technology, Digital and Product Lines of Business to define and execute our end user experiences at the highest possible quality for your journey team, delivering the design and execution of the end user experiences to maximise the end user's engagement and loyalty across your journey teams digital channels.
• Support and collaborate with a team of designers and design leads. You will collaborate with the digital product and technology organisations to support the end-to-end vision and strategic roadmap, producing validated design concepts and stories that establish a best-in-class experience for our end users.
• You will collaborate with and support the team, around our experience strategy goals.
• Play a supportive role in facilitating workshops to learn best practices and deliver successful outcomes.
• Lead and mentor a team of UX designers, fostering a culture of innovation and excellence.
• Provide thought leadership on UX trends, advocating for a user-centered design approach.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 12+ years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
8IC

• Job Profile SummaryJob Profile SummaryThe Associate will play a pivotal role responsible for innovative & creative solution within the design team. With a focus on visual aesthetics, user experience, and brand coherence, this position involves collaborating with cross-functional teams, delivering innovative design projects, and ensuring high-quality solutions.
  
  The Associate will help the business through innovative and high-quality design. Their solutions will foster a positive brand perception, leading to increased customer loyalty and revenue growth. Improved user experiences contribute to customer acquisition and retention. Adapting to design trends ensures the business remains agile and responsive.
• Job DescriptionJob DescriptionAssociate - UX Design - IN
  The Associate will play a pivotal role responsible for innovative & creative solution within the design team. With a focus on visual aesthetics, user experience, and brand coherence, this position involves collaborating with cross-functional teams, delivering innovative design projects, and ensuring high-quality solutions.
  
  The Associate will help the business through innovative and high-quality design. Their solutions will foster a positive brand perception, leading to increased customer loyalty and revenue growth. Improved user experiences contribute to customer acquisition and retention. Adapting to design trends ensures the business remains agile and responsive.
  
  Key Responsibilities and Duties
  • Deliver end user experiences through exceptional craft design and execution on end-to-end journey's, collaborating and partnering with design, research, product management and development to support and advocate for modern best practices for end-to-end experience design and delivery, such as design research, journey mapping, personas, storyboards, concept designs, prototyping and final production designs for our end user experiences.
  • Support design team and embrace design awareness and implementation of modern design methods and best practices to deliver the highest quality experiences.
  • Ensure that the end-to-end experience journey designs meet the needs of the end user and inform and align with client & business challenges/goals.
  • Collaborate and support your journey design team to deliver and elevate the end user experiences.
  • Partner & Collaborate with Research, Brand Marketing, Data & Analytics, Technology, Digital and Product Lines of Business to define and execute our end user experiences at the highest possible quality for your journey team, delivering the design and execution of the end user experiences to maximise the end user's engagement and loyalty across your journey teams digital channels.
  • Support and collaborate with a team of designers and design leads. You will collaborate with the digital product and technology organisations to support the end-to-end vision and strategic roadmap, producing validated design concepts and stories that establish a best-in-class experience for our end users.
  • You will collaborate with and support the team, around our experience strategy goals.
  • Play a supportive role in facilitating workshops in order to learn best practices and deliver successful outcomes
  Educational Requirements
  • University (Degree) Preferred
  Work Experience
  • 12+ years Preferred
  Physical Requirements
  • Physical Requirements: Sedentary Work
  
  Career Level
  6IC

Related SkillsAccountability, Adaptability, Collaboration, Communication, Consultative Communication, Continuous Improvement Mindset, Creative Thinking, Critical Thinking, Innovation, Prototyping, Relationship Management, Test & Learn Mentality, User Experience Design

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Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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