Sr Associate Client Support Tier 2 at Fiserv Inc

1 month ago

Chennai, Tamil Nadu, India timesjobs Full time

Responsibilities:
Requisition ID R
Date posted 08/06/2024
End Date 08/31/2024
City Chennai
State/Region Tamil Nadu
Country India
Location Type Onsite

Calling all innovators find your future at Fiserv.

Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world.

We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely.

Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title:
Sr Associate, Client Support Tier 2

What Does a great Client Support Associate do at Fiserv?

We are seeking a seasoned Client support Associate with extensive experience in Client Onboarding, Network and Platform Migration related projects, also who can collaborate with end users to fulfill product and service maintenance requests for different type of Networks.


What you will do:

Handling Specification requests:
Collaborate with program managers and end users to understand the need and gather the specifications for the projects

Spec validation:

Validate the specification data against the system data to eliminate the errors in the process for the existing clients.


Project management:
Manage the implementation projects by tracking the milestone and brining it to closure

Client Onboarding:
Onboard the client to Fiserv platforms by enabling required services.

Client Migrations:
Work closely with applications teams to handle the Platform and Network related migrations.

Client Experience:
Collaborate with end users to resolve the queries and service requests.

Data management:

To use SQL queries to retrieve data from data bases for validation purpose and access Mainframe systems to review the changes.


Reporting:
Create Power BI Dashboards and reports to have enhanced metrics to share with stakeholders.

Post Implementation Support:
Handle client queries and issues post implementation changes to have seamless experience for end users.

Collaboration:
Work closely with end users, business stakeholders, program managers and application team to understand to deliver the requests

Process Improvements and Optimization:
Monitor and improve process by addressing issues and understand scope of innovation and automation implementation.

Governance and Compliance:
Ensure the whole process comply with data governance policies, standards, and industry regulations.

Technology Evaluation:
Stay current with emerging data technologies and assess their potential impact and value to the organization.

What you will need to have:
Experience in Client support projects and ability to collaborate with stakeholders to provide solutions.
Strong understanding of Client Implementations and Onboarding process
Experience in handling Mainframe applications, Database tools and Splunk.
Familiarity with data governance and data security best practices.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills, with the ability to translate technical concepts for non-technical stakeholders.

What would be nice to have:

Education:
Bachelors or masters degree in computer science or a related field.

Industry Experience:
Experience in Cards and Payments domains and products

Thank you for considering employment with Fiserv

Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries.

As one of Fortune magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Companys Most Innovative Companies, and a top scorer on Bloombergs Gender-Equality Index, we are committed to innovation and excellence.


Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv.

Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address.

We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call.

We wont ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also wont send you a check to cash on Fiservs behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

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