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Sr Associate Client Support Tier 2

3 months ago

Chennai, Tamil Nadu, India timesjobs Full time
Responsibilities

Requisition ID:

R
Date posted: 08/06/2024

End Date: 08/31/2024

City:
Chennai

State/Region:
Tamil Nadu

Country:
India

Location Type:
Onsite

Calling all innovators find your future at Fiserv.

Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world.

We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely.

Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Sr Associate, Client Support Tier 2
What Does a great Member Relations Team Client Service Representative do at Fiserv?

Our Point of Sale (POS) Client Services team is responsible for supporting the operational needs of Card Services clients throughout the US.

Our clients are Merchants and Financial Institutions (FIs) that utilize Fiserv debit card processing products and services.

Our group provides phone and email support in areas such as transaction inquiry, settlement, out of balance, reports, database set-up, client notifications and client tool access.

Each Client Service Representative should have an understanding our product/services and utilizing various systems and platforms to service the client inquiries and support requests while working closely with various internal groups.


What you will do:
Answering incoming inquiries from our customers, to resolve customer questions and concerns
Providing accurate information and quality customer service
Provide continuous feedback and status updates in systems and to key stakeholders.
Researching customer inquiries utilizing company resources and document customer conversations, information, questions, corrective action/answers via C360

Research and answer questions related to:
Transaction history and anomalies utilizing Splunk
Upcoming change and maintenance windows utilizing ServicePoint
Transaction history and/or client data via Star Station or Client Central

Responding to client inquiries through C360

What you will need to have:
Excellent communication skills verbal and written
Customer-Focused Attitude to deliver exceptional customer service and resolving client issues
Problem-Solving skills
Strong organizational and time management skills to handle multiple tasks and prioritize work effectively
Familiarity with communication tools for managing client interactions and data
Attention to detail ensuring accuracy in client information, transactions, and communications
Work collaboratively with colleagues across departments and contribute to a positive team environment
Experience in Client support projects and ability to collaborate with stakeholders to provide solutions.

What would be nice to have:

Education:
Bachelors or masters degree in computer science or a related field.

Industry Experience:
Experience in Cards and Payments domains and products

Thank you for considering employment with Fiserv

Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries.

As one of Fortune magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Companys Most Innovative Companies, and a top scorer on Bloombergs Gender-Equality Index, we are committed to innovation and excellence.


Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv.

Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address.

We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call.

We wont ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also wont send you a check to cash on Fiservs behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.