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Process Executive

3 months ago

Pune, Maharashtra, India Cognizant Full time


Job Summary

We are looking for a Process Executive - Tech Support with 0 to 1 year of experience to join our team. The ideal candidate will have strong English speaking skills and domain experience in Hi-Tech and ISV. This role involves providing technical support and ensuring customer satisfaction through effective communication and problem-solving.

Responsibilities

Provide technical support to customers by addressing their queries and resolving issues promptlyAssist in troubleshooting technical problems related to Hi-Tech and ISV domainsEnsure customer satisfaction by delivering high-quality support servicesDocument and track customer interactions and issues in the systemCollaborate with team members to share knowledge and improve support processesMaintain up-to-date knowledge of company products and servicesCommunicate effectively with customers to understand their technical issuesEscalate complex issues to higher-level support teams when necessaryFollow established procedures and guidelines for technical supportParticipate in training sessions to enhance technical skills and knowledgeContribute to the development of support documentation and resourcesMonitor and report on support metrics to identify areas for improvementProvide feedback to product development teams based on customer interactions

Qualifications

Possess strong English speaking skills to communicate effectively with customersHave domain experience in Hi-Tech and ISV to understand customer issues betterDemonstrate problem-solving skills to troubleshoot technical problemsShow ability to work collaboratively with team membersExhibit attention to detail in documenting customer interactionsDisplay willingness to learn and adapt to new technologiesMaintain a customer-centric approach to support services