Process Specialist

1 month ago


Hyderabad, Telangana, India Cognizant Technology Solutions Full time

Team Lead - Adv

Qualification:

Graduate (exclusion:

BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo

Responsibility:

Stakeholder/Business Management:

  • '
    • They would be required to interact with customers (internal / external) to meet process deliverables.

  • • Creating medium/complex design concepts for presentations/print/web/Rich media for the client/customer.

Customer Relationship Management:


  • • Provide information, educate customer, troubleshoot, probe and fix issues.

  • • Follow up on Waiting/Open issues, feedback and coaching.

  • • Conduct Quality audits and review of teams' performance.

People/Team:


  • • Conduct Huddles and Team meetings.

  • • Contribute to and participate proactively in knowledge sharing sessions.

  • • Participate and contribute to organizational activities.

  • • Act as a buddy for New Hires.

  • • First level reporting.

  • • Conduct peer reviews.

  • • Conduct refresher training.

  • • Collate team performance data for reporting purposes as and when requested by Process and Team Lead.


• In the absence of the PL and TL, perform the following tasks when assigned
:

  • i Handle escalation calls.
  • ii Manage service levels on a daytoday basis.

  • • Provide coaching and feedback for improvement.

Must Have Skills

  • Speaking English
  • Customer Service


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