Senior Manager

1 month ago


Delhi, Delhi, India iimjobs Full time

Senior Manager - Strategy/ Customer Experience (6-8 years) | e-commerce

Education: Graduation from Top Colleges with at least 6 years Post Qualification experience or Post Graduates from Top Tier B Schools (Full Time Classroom program pass outs only).

Experience: In Process Definition / Project Management

- Preferably in customer experience related projects or process management / implementation in retail ecommerce, consulting or public digital infrastructure assets.

- Should have developed a fair understanding of overall business processes and have participated in scale of business through process definition / improvement.

Location: New Delhi

Skill Sets:

- Deft at Project Management with both internal as well external stakeholders.

- Ability to convert activities into defined processes with consensus from both external and internal stakeholders.

- Attention to detail and logical reasoning to identify gap in existing process and redefine business processes wherever necessary.

- Presentation skills are essential to summarize and represent relevant areas for discussion, summarize progress and present solutions as well as scale up approach to both internal and external leaders.

- Ability to identify objective parameters to assess functional and business performance. Also expected to translate metrics into pieces for analytics-based assessment and conversion to dashboards for day to day as well as periodic monitoring.

What You will do:

- Drive and own Operational Performance Improvement of APPs on the network

- Assess APPs proposing to join the network objectively on readiness for handling customer experience - both buy as well as sell side

- Translate improvements identified or required into SOPs / Guidance Notes

- Identify Gaps in Specs / Process of interaction between APPs on network and eliminate or minimize these gaps through Spec enhancement or drive process changes at APP end

- Pre-emptively identify areas of inter APP disputes or challenges in APP operations resulting in customer issues

- Definition & implementation of Process of Ongoing Operations team working


  • Senior Manager

    2 days ago


    Delhi, Delhi, India timesjobs Full time

    JOB DETAILS1 Develop and maintain secure virtual environments and company IT infrastructure2 Plan, direct and design the companys IT infrastructure while simultaneously managing and developing the IT team responsible for maintaining that infrastructure3 Implement and enhance robust processes and prodecures4 Ensure all corporate complainces are maintained5...


  • Delhi, Delhi, India XICOM TECHNOLOGIES Full time

    Apply for Senior Project Manager, Career Progress Consultants in Delhi for 2 - 7 Year of Experience on


  • Delhi, Delhi, India Boston Consulting Group Full time

    WHAT YOU'LL DOWe are seeking a Change Manager with the experience and enthusiasm to support ClientView, BCG's lead-to-cash solution that consolidates pipeline, contracting, invoicing, collections, and reporting into a unified platform. The chosen individual will contribute to:Lead change management efforts in AP Region and associated systems (ANZ, NEA, SEA,...

  • Senior Associate

    1 week ago


    Delhi, Delhi, India timesjobs Full time

    Actively maintains and expands client databases in the various segments in the assigned region. Manage the entire new business development pipeline from lead generation, handling initial sales calls, online product demos till closure. Research and plans for Customer calls/demo on a daily, weekly and monthly basis. Understand the market, customers and use...

  • Senior Specialist

    2 weeks ago


    Delhi, Delhi, India LTIMindtree Full time

    Apply for Senior Specialist Program & Project Management, LTIMindtree Ltd. in Delhi for Year of Experience on

  • Senior Designer

    1 week ago


    Delhi, Delhi, India timesjobs Full time

    Senior DesignerLove all things web and internet? Well here's a well suited role to creative people with an aptitude for technology up their sleeves. We seek an innovative senior print/web designer that can proactively drive innovation concept, lead, and design at the highest creative levels imaginable.Our Ideal candidate will be:Graphic artist : Must do...


  • Delhi, Delhi, India ICF Full time

    ICF (NASDAQ:ICFI) is a global consulting and technology services provider with more than 9,000 professionals focused on making big things possible for our clients. We are business analysts, policy specialists, technologists, researchers, digital strategists, social scientists, and creatives. Since 1969, government and commercial clients have worked with ICF...

  • IT Service Manager

    2 weeks ago


    Delhi, Delhi, India Boston Consulting Group Full time

    WHAT YOU'LL DOOur mission is to continuously improve our IT systems and services, support the business and strive to create and innovate with technology. As an IT Manager your role is to help coordinate the daily IT operations within the local office. By working closely with a team of IT Specialists and Senior IT Specialists, the IT Manager proactively...


  • Delhi, Delhi, India Boston Consulting Group Full time

    Who We AreBoston Consulting Group collaborates with business and societal leaders to address crucial challenges and seize opportunities. Established in 1963, BCG has been a trailblazer in business strategy. Presently, we partner with clients to adopt a transformational approach, fostering growth, sustainable competitive advantage, and positive societal...


  • Delhi, Delhi, India timesjobs Full time

    6Sales Executive\ Senior Sales ExecutiveResponsibilities: Meet and exceed sales targets Capable customer handling. Sound and technical knowledge of diesel generator & engines. Good selling , negotiating and convincing skills. Successfully create business from new and existing customer accounts. Manage complex negotiations with senior-level executives. Build...


  • Delhi, Delhi, India Paytm Full time

    Apply for Paytm Zonal Collection Manager Delhi Senior Manager, Career Progress Consultants in Delhi ,Delhi/ NCR for Year of Experience on


  • Delhi, Delhi, India timesjobs Full time

    Senior MySQL Database Administrator IndiaJob Description1) Manage and monitor MySQL databases and production SaaS applications in Amazon cloud infrastructure.2) Automate the deployment and management of Amazon cloud services.Requirements1) First class B.Tech. In Computer Science or MCA with strong academic record.2) Must have experience with Amazon cloud...


  • Delhi, Delhi, India timesjobs Full time

    JOB DETAILS1 Promoting the companys products after communicating with in-store management and marketing teams.2 Acting as the main point of contact with brokers, suppliers, and distributors in the region.3 Implementing sales goals and communicating them to key individuals.4 Preparing sales reports and submitting them to senior management.5 Communicating with...


  • Delhi, Delhi, India timesjobs Full time

    Dealer / Senior DealerPosition Code:MKTLocation: DelhiDate of Posting:Experience: 1 YearsSkills RequiredMust possess experience in same industry.Good Communication - Verbal & Non-VerbalSelf-Motivated.GraduateRoles and ResponsibilitiesTo ensure dealing is done as per rules and regulations of authorities & all confirmations of the trade is done on daily...

  • Program Manager

    1 day ago


    Delhi, Delhi, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...


  • Delhi, Delhi, India Boston Consulting Group Full time

    WHAT YOU'LL DOWe are searching for a Senior Knowledge Analyst (SKA) in a Client Focused role to support the delivery of social impact projects with a strong background in executing large scale high impact education projects from India. In this role, you will collaborate within a growing local and global team, offering industry expertise and insights on...


  • Delhi, Delhi, India Skytech Aviation Services Pvt Ltd Full time

    We are seeking an experienced and dedicated Hospitality Manager to lead and manage the daily operations of our facilities. In this role, you will play a crucial part in organizing and overseeing all activities to ensure a seamless and exceptional customer experience. As a leader and problem solver, you will guide and support our team, empowering them to...

  • Sales Manager

    2 weeks ago


    Delhi, Delhi, India timesjobs Full time

    :Consistently opening up of new leads through personal initiative, industry analysis & identifying right contacts and contacting them either through cold calling, e-mails or social media and ensuring to get targeted leads. Maintaining a healthy pipeline, that would convert into business for the company and achieving the given targets.Follow ups leads,...

  • audit manager

    3 weeks ago


    Delhi, Delhi, India Arth Manpower Consultants Full time

    Phase-11. To manage a team of junior CAs or semi qualified staff and carry out a review of workingsand reports prepared by them in the field of stock audits, Agency for specializedmonitoring, Lenders Independent Engineer, Technoeconomic Viability Studies and BankAudits.2. To discuss the above reports with senior officials of the company and the bank for...


  • Delhi, Delhi, India timesjobs Full time

    Looking for candidates with good communication, interpersonal and presentation skills. Previous experience in telemarketing / telesales / outbound calling / client servicing would be an added advantage. Dynamic and Focussed freshers are also welcome.Work Involves : Marketing of the paid services / newly launched services.Interacting with new clients using...