Senior Process Executive-Voice

2 weeks ago


Bengaluru, Karnataka, India Cognizant Technology Solutions Full time

Process Specialist - Tech Support

Qualification:

Graduate (exclusion:

BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo

Responsibility:

Stakeholder/Business Management:

  • • They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development through various mobile Ad producer tools, creating expanded ads with page redirects with customize animation and image galleries etc....
  • Design/Develop Creative artifacts for Ads as per client supplied brief and within brand and design guidelines.


• Web
:

Develop internet / intranet web pages in the prescribed format adhering to client requirements within agreed TAT

Customer Relationship Management:

  • • Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.

For Voice processes Only:

:

  • • Effectively communicate information on products/services and/or trouble shoot issues within the specified time frames agreed upon with the client, in a manner that is understandable by the end user/ customer & educate customer.
  • • Connect with the customer & provide highest level of customer satisfaction.
  • • Update trackers, Create, categorize and prioritize tickets and update required applications & tools and keep SME and TL informed of new issues.
  • • Probe effectively & efficiently to understand customers issue and report incident and resolve all issues received on phone.
  • • Process Executives are expected to call back on time.

Process Improvements and Adherence:

  • • Meet process SLAs / metrics – productivity and quality targets within the established timelines.
  • • Ensure process guidelines are followed and met as documented.
  • • Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
  • • Adhere to security practices set by organization.

Project Control, Management and Review / Program delivery:

  • • Receive tickets/work on issues related to respective process.
  • • Raise/update CRM tool under required categories for issues identified or escalate to the SME / TL.

For Voice Processes Only:

:

  • • Receive Inbound calls / make outbound call to support customers on issues related to account management, CRM issues, customization, analytics, creating Dashboards, creating reports, features etc.
  • • Make outbound calls to follow up / confirm resolution.

People / Team:

  • • Contribute to and participate proactively in knowledge sharing sessions.
  • • Participate and contribute to organizational activities.

Must Have Skills

  • Speaking English


  • Bengaluru, Karnataka, India Cognizant Technology Solutions Full time

    Process Specialist - Tech SupportQualification:Graduate (exclusion:BE/BTech/MCA) or High School graduate or above as may be applicable in the GeoResponsibility:Stakeholder/Business Management:• They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development through various mobile Ad producer...


  • Bengaluru, Karnataka, India Cognizant Technology Solutions Full time

    Process Specialist - Tech SupportQualification:Graduate (exclusion:BE/BTech/MCA) or High School graduate or above as may be applicable in the GeoResponsibility:Stakeholder/Business Management: • They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development through various mobile Ad producer...


  • Bengaluru, Karnataka, India TE Connectivity Ltd Full time

    Apply for Senior Business Process Analyst, Career Progress Consultants in Bengaluru/ Bangalore for 5 - 7 Year of Experience on


  • Bengaluru, Karnataka, India Cognizant Technology Solutions Full time

    Senior IT AuditorJob summarySeeking a experienced Senior IT Auditor with a strong background in Cybersecurity audits. The ideal candidate will possess extensive experience in assessing and enhancing IT security controls & conducting risk based audits.Experience- 08 to 10 YearsRoles & Responsibilities:The Senior IT Auditor supports the Engagement Manager in...


  • Bengaluru, Karnataka, India timesjobs Full time

    Job Summary: Seeking Experienced and Certified Cisco UC Engineers to provide technical skills that cover large scale of IP telephony deployments which includes CUCM, CUC, UCCX.Perform client consultation: Support complete range of Cisco IP Telephony solutions and implement if it is a client requirement.Analyse the existing voice and data networks and...


  • Bengaluru, Karnataka, India Cognizant Technology Solutions Full time

    TL|TMQualification:Education,Bachelors degree or equivalent practical experience preferredResponsibility:Stakeholder,Business Management Effectively address client queries with timeliness and accuracy. Build and nurture relationship with the clients to understand and meet their requirements while ensuring effective business delivery. Provide relevant client...


  • Bengaluru, Karnataka, India Cognizant Technology Solutions Full time

    Senior Manager- IT Auditor – Global Internal Audit Overview: Global Internal Audit We are seeking a hardworking IT Internal Audit Senior Manager to join our growing team at Cognizant Our strength is built on our ability to work together. Our diverse set of backgrounds offer a wide range of perspectives and new ways of thinking. It encourages lively...

  • Manager - Operations

    4 weeks ago


    Bengaluru, Karnataka, India Allstate Insurance Company Full time

    Property Manager Processing Services: Job Description Job Summary:This job is responsible for managing a team focused on delivering Claims support across Property line of business. Driving strategic priorities focused on enabling the Talent centre to deliver business ouctomes that positively influence the customer experience and claims processing lifecycle....


  • Bengaluru, Karnataka, India timesjobs Full time

    Huge openings for Freshers and Experienced in BPO Domain for Voice process.Post Graduate / Any graduates / 12th pass / Diploma / Good communication in English & HindiSPOTOFFERDay shiftCTC:17K TO 25KRequired Candidate profileAny Gradute / 12th pass with Good English and fluent in HindiLooking for immediate JoinersLocation : BangaloreCTC:17K to 25KTo schedule...


  • Bengaluru, Karnataka, India TE Connectivity Full time

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job OverviewResponsible for the Implementation of Sourcing ERP for global business teams. The primary objective is to evaluate the Procurement process by business units and delivering day-to-day...

  • Senior Consultant

    3 weeks ago


    Bengaluru, Karnataka, India iimjobs Full time

    Company Overview : Leading Insurtech startup focused on simplifying health insurance for modern organizations. Backed by global investors like Tiger Global and Sequoia Capital.Role Description : Title : Senior Consultant (Rollover Sales) Location : Whitefield, Bangalore Work Experience : 2.5 to 6.5 years Responsible for capitalizing on the demand for the...

  • Senior Manager

    3 weeks ago


    Bengaluru, Karnataka, India GSK Full time

    Nome do Local: Bengaluru Luxor North TowerData da Publicação: Apr Responsibilities: The GDC Sourcing Senior Manager will be responsible for the delivery of the critical Source to Contract service for one or multiple regions across Indirect Categories such as IT, Marketing, Professional & Corporate Services. This role will collaborate with the procurement...

  • Senior Manager

    3 weeks ago


    Bengaluru, Karnataka, India GSK Full time

    Nazwa biura: Bengaluru Luxor North TowerPosted Date: Apr Responsibilities: The GDC Sourcing Senior Manager will be responsible for the delivery of the critical Source to Contract service for one or multiple regions across Indirect Categories such as IT, Marketing, Professional & Corporate Services. This role will collaborate with the procurement category and...


  • Bengaluru, Karnataka, India RGF HR Agent Recruitment Full time

    60% -Interpretation, translation, secretary 40% -Administration• Secretarial support to the Senior Management of the company.• Understanding the business and collation of the business reports for various businesses of the company.• Analysis and data interpretation of the business reports.• Attending to all the calls and emails of Senior...


  • Bengaluru, Karnataka, India Swiss Re Full time

    Job Title: Senior Principal Auditor | Bangalore Band: D About the Team Group Internal Audit is an international team of Auditors. Our vision is 'Advancing Swiss Re's Resilience'. We seek to be problem solvers who lead from every seat, challenge the status quo, understand risk, and demonstrate that we are responsive to risk. We apply innovative and...


  • Bengaluru, Karnataka, India iimjobs Full time

    Senior Associate - Monetization Description: About the Team:Have you ever wondered how Meesho makes money when we charge 0% commission to our sellers? Well, we thought outside the box. As a Senior Associate in our Monetisation team, you will get to ideate and execute similarly near-impossible features. We are the ones who unlock value for our users and in...


  • Bengaluru, Karnataka, India DXC Technology Full time

    Job Description:Job DescriptionEssential Job Functions: Execute business process transactions, learn from experienced team members, and focus on accuracy. Collaborate with senior analysts, managers, and other staff. Assist in process improvement initiatives and data analysis. Contribute to identifying and resolving process bottlenecks. Ensure compliance with...

  • Senior Manager

    3 weeks ago


    Bengaluru, Karnataka, India iimjobs Full time

    Senior Manager - FinanceHiring a Senior Finance Manager for our client.The Senior Finance Manager will direct and oversee the financial activities of the organization, direct the preparation of current financial reports and summaries, and create forecasts predicting future growth.Reports to:CEOObjectives of this Role: Managing the global finance teams and...


  • Bengaluru, Karnataka, India Swiss Re Full time

    Job Title: Senior Principal Auditor | Bangalore Band: D About the Team Group Internal Audit is an international team of Auditors. Our vision is 'Advancing Swiss Re's Resilience'. We seek to be problem solvers who lead from every seat, challenge the status quo, understand risk, and demonstrate that we are responsive to risk. We apply innovative and...


  • Bengaluru, Karnataka, India iimjobs Full time

    Crossbeats is looking for an experienced Content and Social Media Senior Manager to work closely with our AVP, Marketing and Creative Director as a channel owner. This role will manage both the strategy and day-to-day execution of our content and social media, with a primary focus on developing Meta, Youtube, and Instagram channels.Responsibilities:1)...