Helpdesk Senior Associate

4 weeks ago


Bengaluru, Karnataka, India timesjobs Full time
## :
Helpdesk Senior Associate - Technical Troubleshooting

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Date: Aug 9, 2024

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Location: Bangalore, KA, IN

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Company: NTT DATA Services

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Req ID: 285359

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.


We are currently seeking a Helpdesk Senior Associate - Technical Troubleshooting to join our team in Bangalore, Karntaka (IN-KA), India (IN).


Key Responsibilities:

  • Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and followup steps.
  • Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all online system problems are resolved in an accurate and timely manner.
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Shift: Rotational shift.

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Qualification: Graduate with a minimum of 6 months experience in a technical support role.

  • Basic MS troubleshooting.
  • Basic computer knowledge.
  • Basic TS on networking.
  • Basic technical skills for troubleshooting on issues related to computers.

Requirements:

  • 6 Months of experience.
  • Good Communication Skills.
  • Rotational shift.
  • Basic Technical TS skills.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas.

As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers.

We are committed to our clients long-term success. Visit []) or LinkedIn to learn more.


NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.

We are committed to creating a diverse and inclusive environment for all employees.

If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


Job Segment: Help Desk, Information Technology, Consulting, Application Developer, Technical Support, Technology

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