IndiaMART - Business Manager - Telesales (2-5 yrs)

3 weeks ago


Noida, Uttar Pradesh, India iimjobs Full time
This role involves servicing of existing key customers by offering them a world-class service experience.

The focus is on up-selling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.


Role & responsibilities:

  • The position holder will be managing a team of 34 TL's including 2030 individuals
  • Accurately plan, forecast and achieve fortnightly, monthly client retention targets in the assigned set of clients
  • Build and manage productive, professional relationships with clients
  • Hire, Train and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs
  • Ensure prompt resolution of client complaints
  • Assist the field sales team in achieving revenue and client retention
  • Targets by systematic follow up & time bound closures
  • Daily 0810 meaningful telephone/video calls with clients

Preferred candidate profile:

  • MBA with 25 yr of experience in Inside-Sales / Servicing / Retention.
  • Preference for candidates with Team handling experience of 10+ individuals (atleast 1yr+ experience)


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