Customer Acquisition Internship

2 weeks ago

Delhi, Delhi, India Homafy Full time

About the internship:

Responsibilities:

1. Handle incoming customer queries with professionalism and empathy.

2. Assist new customers in understanding our products/services and guide them through any initial challenges.

3. Provide timely and accurate resolutions to customer issues, utilizing our CRM system effectively.

4. Collaborate with cross-functional teams to escalate and resolve complex customer problems.

5. Continuously strive to improve customer satisfaction by proactively identifying areas for enhancement in our processes and services.

6. Contribute to the development and maintenance of comprehensive customer support documentation.

7. Maintain a positive and solution-oriented attitude in all customer interactions.

Requirements:

1. Excellent communication skills, both written and verbal.

2. Strong problem-solving abilities with a customer-centric approach.

3. Experience working with CRM software preferred.

4. Ability to multitask and prioritize tasks effectively in a fast-paced environment.

5. A team player with a willingness to collaborate and support colleagues.

6. Previous experience in customer service or a related field is a plus.

Join us in providing unparalleled customer experiences and be an integral part of our team dedicated to customer success

>

Only those candidates can apply who:


1. are available for full time (in-office) internship


2. can start the internship between 1st Jun'24 and 6th Jul'24


3. are available for duration of 3 months


4. have relevant skills and interests

Women wanting to start/restart their career can also apply.



Stipend:

INR ₹ 3,000 /month

Deadline:

:59:59

Other perks:

Certificate, Letter of recommendation, Informal dress code, Free snacks & beverages

Skills required:

MS-Excel, English Proficiency (Spoken) and English Proficiency (Written)

About Company:

We are an ecommerce company selling customized goods like customized wallets, gift hampers, flowers, and many more.

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