eCommerce Manager

4 weeks ago


Bengaluru, Karnataka, India iimjobs Full time
Ecommerce Direct Sales Manager- Logistics B2C Background Mandatory

CTC upto 10 lacs

Job Description:

  • As the Ecommerce Direct Sales Manager (EDSM), you will play a pivotal role in driving sales through new B2C customer acquisition within your designated zone/region.
  • Your responsibilities extend to developing and nurturing strong client relationships, comprehending their logistics needs, and providing tailored solutions to meet those requirements.
  • The ideal candidate for this role possesses a proven track record in sales, a profound understanding of the ecommerce industry, and strong leadership skills.
  • Your contributions will significantly impact ecommerce growth across India by enabling the Company's Sales team in providing effective logistics support to Marketplaces and D2C Brands.
  • You will actively participate in executing strategies ultimately contributing to the creation of a robust and stable ecommerce business PAN India.

Key Responsibilities:

  • Develop and execute a holistic ecommerce strategy through the Direct Party (DP) Sales Team to drive revenue growth, targeting Marketplaces & D2C Brands, from lead generation to lead closure.
  • Guide the Sales Team in navigating the ecommerce landscape, identifying market opportunities, and tailoring bespoke logistics solutions for clients.
  • Strategize and implement GotoMarket (GTM) plans to propel ecommerce growth in designated regions.
  • Deploy retention strategies, minimizing client churn, and fostering client loyalty.
  • Utilize existing client relationships, identifying avenues to optimize ecommerce operations for D2C Brands.
  • Distribute and manage client leads efficiently to maximize conversion rates and sales effectiveness.
  • Oversee endtoend client accounts, ensuring seamless integration and a superior ecommerce journey.
  • Collaborate internally to integrate ecommerce logistics efficiently, driving operational excellence and efficiency.
  • Educate and empower the DP Sales team with industry best practices, trends, and emerging technologies.
  • Analyze ecommerce metrics, identifying improvement areas and implementing corrective actions to enhance performance.
  • Conduct regular client meetings to ensure satisfaction, promptly addressing any issues, and maintaining strong relationships.
  • Drive the endtoend sales process, from prospecting to contract negotiation and closure, ensuring seamless transactions.
  • Collaborate closely with the operations team to ensure seamless service delivery and alignment with client expectations.
  • Monitor and report on sales performance, providing valuable insights for continuous improvement and strategic decisionmaking.
  • Work in coordination with Commercial teams to ensure timely collections, aligning with financial objectives.
  • Provide guidance and assistance to internal teams, fostering synergy and holistic growth across the organization.
  • Develop targeted strategies for upselling and crossselling ecommerce products, leveraging client insights to create tailored offerings that maximize value.

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