Senior Customer Specialist

1 month ago


Chennai, Tamil Nadu, India timesjobs Full time

Position:
Senior Customer Specialist

Employment Type:
Full-time

Function:
GTM Operations(GTM)

Company Description
About Freshworks
Freshworks makes it fast and easy for businesses to delight their customers and employees.

We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user.

More than 50,000 companies from startups to public companies around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Overview

We are looking for a young-minded energetic person for the role of Senior Customer Specialist to become part of a rocket ship to assist sales teams in finding the right opportunity with a qualitative approach.

This job role is based out of Chennai.
Responsibilities

Accountable for engaging on Calls & Chats with all prospective customers calling in within the SLA definitions.

Accountable for assigning the sales queue tickets to the right POCs and ensure to follow up with the Account Managers to respond and close the tickets within the SLA limits.

Build and increase knowledge on all product of Freshworks.
Identify needs of the prospect, clarify relevant questions and understand if there are immediate opportunities available for sales engagement.
Maintain accurate records of all activities in the phone and CRM products.
Promote database cleanup and hygiene through regular and ongoing maintenance activities.
Liaising with colleagues or managers to find the best solutions to customers issues.

Qualifications
Requirements (What we look for in a candidate)

Any degree (UG or PG).
4 to 7 years of sales or customer support experience.
Strong verbal and written communication skills.
Drive and perseverance to engage with prospects.
Team player.
Willingness to work in night shifts.
Microsoft Office knowledge.

Additional Information

Prior work experience in SaaS product companies in domains relevant to Freshworks' suite of products.
A proven track record of consistency in overachieving targets.

Additional Information
All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion, and ethnicity.

We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities, and the business.



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