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Air Logistics Customer Care Team Leader
1 month ago
You will be part of our Air Logistics team, adding your expertise + skills to the delivery of customer excellence.
Your Role You will be leading, directing + optimizing your local customer care team (CCL) to continuously provide customerexcellence + sustainable growth across your scope of responsibility.
Utilizing your strong forwarding + market knowledge, you will drive service improvement activities, to ensure customer satisfaction with our products, services + features.
Your Responsibilities ● To focus on customer engagement, satisfaction, retention + reactivation through high levels of servicequality, close collaboration with operational + commercial key stakeholders, along with air logistics
management to optimize the customer experience.
- To own, monitor + drive all sales activities.
- To ensure best-in-class customer onboarding.
- To focus on continuous improvement of processes + controls ensuring complete + correct customer
- To actively manage interfaces + the exchange of information, knowledge + data with your team + other
- To prioritize customer complaint management, ensuring a consistent delivery against the customer promise.
- To ensure close cooperation with the Operational Care Center (OCC) as well as the Revenue Care Center
- To ensure delivery against all financial targets + strategic objectives of your CCL. Your Skills and Experiences
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