RSS Customer Service Team Leader

1 week ago


Chennai, Tamil Nadu, India Rotork Full time

Rotork is a top provider of flow control solutions for various industries like oil and gas, water, power, chemical, and industrial applications. We are dedicated to helping our clients enhance their efficiency, minimize environmental impacts, and ensure safer work environments by focusing on cutting-edge research and development, offering a wide range of products, and delivering global services.



Job Title: Team Leader - Aftermarket Sales

  • Project Period: 12 Months
  • The Team Leader will have a crucial role in boosting the revenue from aftermarket sales by overseeing a pilot project that involves following up on a large quotation list and opportunity pipeline. The main tasks include defining the process, creating guidelines, and supervising a team of telemarketing sales professionals who will manage leads from India, Australia, and Singapore.


Qualifications

  • 6 to 10 years of experience in aftermarket sales, particularly in flow controls, rotating equipment, or industrial capital machinery.
  • Strong analytical skills with expertise in data analysis and reporting tools. Familiarity with Predictive Maintenance, IIOT, AIML principles, or Asset Management is a plus.
  • Demonstrated Customer Service background with a solid grasp of aftermarket sales tactics such as lead generation, qualification, and conversion.
  • Outstanding communication, interpersonal, and leadership abilities enabling effective collaboration with diverse teams and stakeholders.
  • Capability to excel in a matrix reporting structure and navigate complex organizational environments.


Additional Information

  • Goal-oriented individual with a high sense of responsibility and commitment.
  • Strategic mindset with the skill to turn vision into actionable strategies.
  • Customer-focused approach prioritizing exceptional value delivery and service excellence.
  • Proactive and self-driven, showing a strong interest in continuous enhancement.
  • Culturally aware and sensitive, capable of working efficiently across different borders and cultures.
  • Exemplifies integrity and professionalism, dedicated to upholding ethical standards and company principles.


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