Team Leader-Insurance Operations

1 week ago


Chennai, Tamil Nadu, India HCLTech Full time
HCLTech is hiring for Team Leader Operations (UK/US Life Insurance and pension)

Purpose of the roleTo manage and motivate operations team at offshore and ensure all deliverables are metTo provide training / regular updates to the team members on changes to the processes and proceduresTo coordinate with onshore teams where necessary and act as a point of contactTo drive conduct risks and ensure fair customer outcomesTo supply appropriate management information as and when requiredTo work to continuously improve performance of the team


Key tasks and responsibilitiesTo manage operations team handling simple to medium to high Complex activitiesTo be responsible for meeting SLAs and other deliverablesTo coordinate activities between multiple support groups to ensure adherence to Service Levels & SLA cut-offsProcess Management and ensure day-to-day deliveryTo monitor and report on process compliance and Service DeliveryTo be able to promptly answer support related emails, phone calls and other electronic communicationsTo develop a plan for the team to use to reach its goalTo ensure process training is available for those responsible for executing the in-scope activitiesTo listen to team members' feedbackTo have one-on-one and regular feedback sessions with the employees; ensure proper feedback is provided and appraisal cycle is closed on time for all reporting employeesTo ensure full deployment of performance management processes like mentoring, coaching, one-to-one sessions, etc.

To maintain the attrition level to the minimum through maintaining high employee motivation level and continuous employee developmentTo create plans, and conduct reviews; provide guidance and troubleshootingTo produce authorized management information and distribute to all relevant stakeholders at required intervalTo provide regular innovative ideas to improve the processes both in terms of quality and efficiency, and encourage the team members to do the same

Person Specification

Education/Qualifications/TrainingGraduate in any streamCertification in Insurance from international institutes like CII, LOMA etc.
CFA Certification from CII, UKSix-sigma Green Belt Certification

Specific Job SkillsUnderstanding of Operational Processes and proceduresHands-on experience with MS OfficeKnowledge of operating within a workflow management environmentExcellent communication – verbal and writtenAnalytical skillsAbility to inspire and motivate people to achieve high standardsResource PlanningPeople developmentKnowledge of HR policies and proceduresWorking with Excel based MacrosUnderstanding of ALPS , CAPSIL, VAX and OpEX

ExperienceMinimum 60 Months of experience in Insurance OperationsMinimum 24 Months experience as Team Leader managing Insurance OperationsExperience in handling transitionExperience in working at client site

Core Competencies (HCL Standards)Customer orientationChange & InnovationThe need to work in a regulatory environmentInspirational Leader

  • Chennai, Tamil Nadu, India HCLTech Full time

    HCLTech is hiring for Team Leader Operations (UK/US Life Insurance and pension)Purpose of the roleTo manage and motivate operations team at offshore and ensure all deliverables are metTo provide training / regular updates to the team members on changes to the processes and proceduresTo coordinate with onshore teams where necessary and act as a point of...


  • Chennai, Tamil Nadu, India HCLTech Full time

    HCLTech is hiring for Team Leader Operations (UK/US Life Insurance and pension)Purpose of the roleTo manage and motivate operations team at offshore and ensure all deliverables are metTo provide training / regular updates to the team members on changes to the processes and proceduresTo coordinate with onshore teams where necessary and act as a point of...

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