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Associate - Project Management

4 months ago

Mumbai, Maharashtra, India Mercer Full time

Mercer Marsh Benefits

Mercer Marsh Benefits is seeking candidates to support its vision of driving value to clients and internal teams through data and analytics-based insights.

Mercer Marsh Benefits TM (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits.

MMB is a global leader in the health and benefits marketplace. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.

Mercer Marsh Benefit Analytics is the specialized and technologically advanced data analytics outfit curated to provide data driven insights to our clients in the health and employee benefits space.

Acting as a Senior Business Analyst for our placement function you will be expected to work with the Placement, data and analytics teams on placement data gathering, building metrics and managing reporting of placement. Leverage project management and insurance experience to engage placement teams across the globe on new placement initiatives – digital and non-digital.

What can you expect:

  • Joining a rapidly growing organization with an environment that fosters personal and professional development
  • Opportunity to learn new tools and technology. Participate in building a solid data driven foundation for the organization.
  • Work on breakthrough data and analytics products and projects that will create significant value for our clients
  • Opportunity to make a difference to the world by being a part of the health and benefits industry. A chance to work with Industry leaders, global clients and access to latest trends in the industry.

This role will report to the global MMB Placement Operations leader and work closely with the MMB Analytics Solutions and Delivery Leader .

What is in it for you:

  • The chance to build and shape the product analytics strategy for new market leading analytics solutions.
  • Being at the forefront of an ever changing analytics landscape that drives value to our clients.
  • An opportunity to join a successful, innovative and fast growing team working on new solutions and technology.
  • As a global leader in insurance broking and risk management, we are devoted to finding diverse individuals who are committed to the success of our clients and our organisation. Joining us will provide a solid foundation for you to accelerate your career in the risk and insurance industry. We can promise you extraordinary challenges, extraordinary colleagues, and the opportunity to make a difference.

Our rich history has created a client service culture that we believe is second to none. Our commitments to Diversity and Inclusion, Corporate Social Responsibility, and sustainability demonstrate our commitment to stand for what is right.

As a Marsh and McLennan Company colleague, you will also receive additional benefits such as:

  • A competitive salary
  • Employee friendly policies
  • Health care and insurance for you and your dependants
  • Healthy Work life balance
  • A great working environment
  • Flexible benefits packages to suit your needs and lifestyle
  • Future career opportunities across a global organisation

We will count on you to:

We are seeking a highly motivated and detail-oriented Business Analyst to join our MMB Global Commercial team. The Business Analyst will play a crucial role in supporting placement teams in their day-to-day operations, collaborating with regional placement leaders in driving operational excellence and additional revenue for the business. The ideal candidate will have experience of insurance/insurance broking, strong analytical skills, excellent communication abilities, and willingness to go the extra mile to deliver the MMB placement agenda. Program/Project management experience is an added advantage.

  • Perform requirements analysis and produce thorough documentation.
  • Work with the data governance lead and analytics teams to ensure high quality and relevant business intelligence and analysis is made available to local teams
  • Gather critical information from meetings with stakeholders and run projects unassisted
  • Leverage technology and/or insurance background to help evaluate tools/technology options that best meet need of the placement teams

Roles and Responsibilities will include –

  • Working closely with the Placement Operations Leader to analyze placement metrics for 70+ countries, identify trends, and provide insights to support local placement team
  • Independently collaborate with regional and country placement leaders to gather and report data, ensuring accuracy and timeliness.
  • Conduct trainings for placement colleagues on new tools and practices, ensuring smooth adoption and proficiency.
  • Compile and present monthly reports for Placement, highlighting key performance indicators and areas for improvement.
  • Collaborate with other business units to align placement agendas and drive cross-functional initiatives that support brokers.
  • Work closely with the Operations and Technology (O&T) teams to assist in the development and deployment of new tools and technologies to enhance broker support.
  • Stay updated on industry trends, competitor practices and other best practices to provide recommendations for process improvements.

What you need to have:

  • 9+ years of experience with minimum 3-5 years on implementation, Business Analysis/Project Management or QA experience required
  • Bachelors Degree In Information Sciences/ Engineering/Business Administration, Masters Degree or equivalent
  • Proven experience as a Project Manager/ Business Analyst or similar role, preferably in the insurance or brokerage industry.
  • Strong analytical skills with the ability to collect, analyze, and interpret complex data sets.
  • Strong understanding of technology, data analytics, digital/SaaS products and a strategic mind-set
  • Proficient in data visualization and reporting tools such as Microsoft Excel, Power BI, or Tableau and familiarity with data science and data wrangling processes
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with brokers and stakeholders at all levels.
  • Excellent facilitation skills with bringing multiple groups together to agree on project scope and build consensus.
  • Detail-oriented with strong organizational and time management skills.
  • Ability to work independently and prioritize tasks in a fast-paced environment.
  • Program management experience is an added advantage.
  • Knowledge of insurance placement operations and broking processes is preferred.

What makes you stand out:

  • Knowledge of insurance placement operations: Familiarity with insurance placement operations and processes will give the candidate a deeper understanding of the placement teams needs and challenges. It will enable them to provide more targeted support and solutions.
  • Working knowledge of agile methodology, techniques, and frameworks, such as Scrum or Kanban, to deliver solutions.
  • Excellent communication and interpersonal skills: Effective communication is essential when collaborating with placement leaders, conducting trainings, and working with brokers. A candidate with excellent communication and interpersonal skills will be able to build strong relationships, convey information clearly, and facilitate effective collaboration.
  • Passion for delivering exceptional service: A candidate who is genuinely passionate about delivering exceptional service to brokers and supporting their success will thrive in this role. Their dedication and commitment to providing the highest level of support will set them apart.
  • Attention to detail and organizational skills: The ability to pay attention to detail and effectively manage multiple tasks and priorities is crucial in ensuring accurate reporting, timely delivery of trainings, and efficient support to brokers.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law.

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on LinkedIn and Twitter.