Service Delivery manager
3 weeks ago
Profile :
Manager
Job description :
Role Description :
A service delivery manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization.
They are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets.
Role & responsibilities :
- Single Point of Contact SPOC for Technology with respect to Operations.
- Primarily client/user facing
- Building a personal relationship with both internal & external clients
- Support business operations to meet Technology SLA across centres/clients handled.
- Monitoring overall performance of services
- Track and Maintain Client SLA (Internal & External)
Building service reports
- Identifying the reporting requirements
- Ensure timeliness and accuracy of SLA, uptime and call Analysis reports
- Service reporting and sponsoring service review meetings (Daily, weekly and monthly SLA review with the clients)
- Managing customer expectations Weekly/monthly conference calls with on all areas of technology support functions.
- Would be responsible for technology and systems availability, technical SLA management with internal/external clients, Developing of IT service continuity plans with SMEs
- Review SLA report on a daily basis, carryout call analysis and feed the results back to technology for proactive actions.
- Work with Incident Management team and respective other departments for faster restoration of services
- Good communication around issues and opportunities get things done, make things happen
- Manage Customer VOC w.r.t Technology
- Manage all change controls, ramp ups, and escalated complaints (only high business impacting). Involve service support, solution design and project management teams if needed.
- Ensure all established processes are being practiced for operations interfacing with technology and support desk.
- Building Service improvement plans
- Work with Support managers to build capacity plans
- Understand the client technology solution and find areas of improvements
- Removing all obstacles to customer satisfaction and / or financial performance
- Working in a typical ITIL/ISO20000 frame work
- Vendor/3rd party management responsibilities
- Communicating across organizational boundaries from engineers through to senior managers
- Looking out for clients and FSLs longterm interests
- Collaborating with senior management on client account management and growth
-
Manager, Service Delivery, India
3 weeks ago
bangalore, India ReSource Pro Full timeJob Description: Manager, Service Delivery Manager, IndiaJob Title Manager, Service Delivery,India Report to Director, Service Delivery,IndiaDepartment Service Delivery Unit Location Bangalore, IndiaPurpose of the Position:In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - aunique...
-
Delivery Manager
2 weeks ago
MP, India SGS Technical Services Pvt. Ltd Full timeJob Title : Delivery : Indore, : 10+ Period : 0-30 days maximum. Key Skills : Proficiency in Java Strong experience with Spring Boot framework Expertise in Hibernate ORM Extensive knowledge of Microservices architecture Minimum 5 years of experience in project delivery Job Description : We are seeking a talented and experienced Delivery Manager to...
-
Bangalore, India msg global solutions Full timeWhat we do The Information Technology department supports our business users world-wide with infrastructure and network, application management, security. and service delivery. Our global team works on complex solutions with state-of-the-art cloud services to manage internal applications, secure our operating environment, achieve compliance standards,...
-
Technology Service Delivery Manager
4 weeks ago
bangalore, India EOS IT Solutions Full timeWHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business...
-
Delivery Driver
7 days ago
Kochi, Kerala, India Addon Jobs Full timeDeliver packages to customers in a timely and efficient manner. - Provide exceptional customer service. - Load and unload packages from the delivery vehicle. - Inspect and maintain the delivery vehicle to ensure it is in good working condition. - Adhere to all traffic laws and regulations. - Ensure that all packages are delivered safely and accurately. -...
-
Manager, Service Delivery, India
3 weeks ago
Bangalore Urban, India ReSource Pro Full timeJob Description: Manager, Service Delivery Manager, India Job Title Manager, Service Delivery, India Report to Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - a unique...
-
Manager, Service Delivery, India
3 weeks ago
Bangalore Urban, India ReSource Pro Full timeJob Description: Manager, Service Delivery Manager, India Job Title Manager, Service Delivery, India Report to Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - a ...
-
APMEA HUB IT Service Delivery Manager
4 weeks ago
bangalore, India HITACHI ENERGY INDIA LIMITED Full timeDescription : General Information : As Hub IT Service Delivery Manager you are responsible for developing, implementing and executing the IT delivery capability within hub area of responsibility to either plan, build, run or support IT solutions for a region with multiple function site offices and/or factories. You are providing the...
-
Delivery Coordinator Pdi
5 days ago
Kochi, Kerala, India Honda BigWing TOPLINE Kochi Full timeThe job holder is responsible for coordinating the daily operation between the delivery and pre-delivery inspection teams to ensure the vehicle is delivered at the appropriate place at the required time and in the proper condition to achieve maximum customer satisfaction. The role also involves coordinating activities related to the movement of bikes in the...
-
APMEA HUB IT Service Delivery Manager
1 month ago
Bangalore, India Hitachi Careers Full timeDescription General Information :As Hub IT Service Delivery Manager you are responsible for developing, implementing and executing the IT delivery capability within hub area of responsibility to either plan, build, run or support IT solutions for a region with multiple function site offices and/or factories. You are providing the interface to the business,...
-
Pune/Trivandrum/Thiruvananthapuram/Kerala, India iimjobs Full timeSAP SuccessFactors - Head (Delivery, Design, development, rollout)Delivery Head - People & Culture Platforms & Services, IndiaPune or TrivandrumMust have - SAP SuccessFactors Delivery experience Primary skill - Strong experience in SAP Successfactors and its modules in design, development, integration, roll out and platform operationsExp Range : 18+ Years...
-
Delivery Manager
4 weeks ago
bangalore, India LTIMindtree Full timeExperience: 15+ years Location: Bangalore, Pune, Hyderabad, Mumbai, Chennai, Kolkata Description: Responsible for managing Delivery and Operations of portfolio of projects across IT Operations, Application Development and Maintenance, and Customer Support. Comes with a pragmatic approach to business growth through delivery excellence with direct...
-
Principal Engineer
3 weeks ago
Bangalore, Karnataka, India Cortex Consulting Pvt. Ltd. Full timeAbout the Role :In this leadership role, you will leverage your in-depth technical expertise and experience in service delivery to lead a team of engineers in delivering exceptional service to our clients. You will be responsible for the entire service lifecycle, from pre-sales engagement to ongoing maintenance and support.Responsibilities :- Lead and manage...
-
Principal Engineer
4 weeks ago
Bangalore, India Cortex Consulting Pvt. Ltd. Full timeAbout the Role :In this leadership role, you will leverage your in-depth technical expertise and experience in service delivery to lead a team of engineers in delivering exceptional service to our clients. You will be responsible for the entire service lifecycle, from pre-sales engagement to ongoing maintenance and support.Responsibilities :- Lead and manage...
-
Customer Service Coordinator
4 weeks ago
Kochi, Kerala, India ACCURATE SYSTEMS Full timeThe service coordinator is responsible for managing and coordinating the delivery of services to customers. service coordinator act as the primary point of contact, ensuring effective communication and seamless delivery of services while maintaining high levels of customer satisfaction. **Salary**: ₹15,000.00 per month **Benefits**: - Health...
-
Director - Delivery Management
4 weeks ago
Thiruvananthapuram, India CIEL HR Services Full timeJOB Role:Director -Delivery Managent Exp:15 to 18 years Location:Bangalore/Trivandrum We are seeking a Delivery Manager with experience in handling US BFSI clients and currently in a similar role. The ideal candidate should have a track record in Digital Transformation and at least 15-18 years of experience. Candidates who have handled revenue of...
-
Customer Service
4 weeks ago
Bangalore, India NatWest Group Full timeJoin us as a Customer Service & Operations Delivery ManagerTake on a new role, where you’ll be overseeing key projects and working closely with others to deliver strategic platform deploymentsYou’ll help to translate business requirements into functional designs, and you’ll write business requirements or business cases to create appropriate...
-
Technical Project Manager
3 weeks ago
Trivandrum/Thiruvananthapuram/Kerala, Thiruvananthapuram, India Chadwick Professional Services Private Limited Full timeCompany Description. Chadwick Professional Services is a specialized IT staffing and recruitment firm located in Thiruvananthapuram. We offer IT Permanent and Temporary Staffing, Leadership / Executive Hiring, Recruitment Process Outsourcing (RPO) Services, and Market Insight. Our innovative service offerings have secured approval from both MSME and Start-up...
-
Technical Project Manager
4 weeks ago
Trivandrum,Thiruvananthapuram,Kerala, India Chadwick Professional Services Private Limited Full timeCompany Description. Chadwick Professional Services is a specialized IT staffing and recruitment firm located in Thiruvananthapuram. We offer IT Permanent and Temporary Staffing, Leadership / Executive Hiring, Recruitment Process Outsourcing (RPO) Services, and Market Insight. Our innovative service offerings have secured approval from both MSME and Start-up...
-
Car Driver
4 weeks ago
Bhopal, India We Bring Delivery Full time**Job brief** We are looking for a responsible Delivery Driver to distribute products promptly to our customers. You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction. **Responsibilities** - Deliver a wide variety of items to different addresses and through different routes -...