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Senior specialist

3 months ago


Bengaluru, Karnataka, India timesjobs Full time
###

#### Senior Specialist

Job Summary
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Location: Bangalore

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Project role: Senior specialist

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Qualification: B-Tech

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Experience: 2.5-5 Years

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Skills: Network Data

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No

of positions:
1

:

  • To provide support for on call escalations and doing root cause analysis of given issue
  • To independently resolve tickets within agreed SLA of ticket volume and time
  • To adhere to quality standards, regulatory requirements and company policies
  • Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases