Lead - Automation & Operations Excellence - Life Insurance (10-12 yrs)

4 weeks ago


Mumbai, Maharashtra, India iimjobs Full time

Designation: Lead - Automation & Ops excellence

Years of experience: 10 to 12

Position description:

Job Purpose

To successfully lead and govern the automation initiatives for core operations function along with process improvement(s) & partner engagement initiatives (for channels e.g Banca/ Proprietary / New relationships etc) thereby enhancing service delivery & achieving partner loyalty

Key Responsibilities -

- To undertake innovative methods of process improvement(s) and launch projects enabling efficiency and enhanced customer experience

- To train & govern Operations Project Managers on BAU projects delivery and ensure the project timelines are met

- To undertake reviews through structured dashboards /reports to ensure timely and accurate project delivery

- Collaborate with Stakeholders ( including users) to ensure accurate requirement is picked; appropriate prioritization done and timely delivery is achieved.

- To undertake projects for partnership channels (Banca/ Proprietary / New relationship) and ensure service delivery is met at all times

- To enforce project performance and governance in a consistent manner across the core operations function

- To manage specific reviews and document key decisions w.r.t Automation projects in CCB or other related forums

- To govern process for Scope, Risk, Quality, Team management with respect to the IT vendors involved in delivery

- To conduct information security risk assessment wrt to function / processes and implement mitigation controls

- Total Headcount (Direct / Indirect) Supervised: 2

Specific Authorities (Financial & Non Financial)

Financial

- Approval on PO and Invoices based on designation mentioned in finance entitlement grid

Non-Financial

- Approve changes to solution(s) facilitating IT governance (PM tool)

- Approve process changes within the Core Operations verticals

- Sign off on new system developments in conjunction with Core Operations vertical heads

Key Performance Indicators

- Delivery Variance



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