Sr. IT Systems Engineer
2 days ago
The Sr. IT Systems Engineer develops, maintains, and supports the Tungsten Automation technical infrastructure that includes hardware, and system software components.
The Sr. IT Systems Engineer is responsible for collaborating with and enabling departmental teams with infrastructure. Sr. IT Systems Engineers are expected to leverage tooling and custom applications to monitor and optimize performance. In addition, Sr. IT Systems Engineers may be involved in routine upgrades and application support as well as root cause and post-mortem analyses around security incidents and service interruptions.
As a Sr. IT Systems Engineer, you will be able to operate independently, though typically working as part of a team with varying skill sets.
Key Responsibilities:
Research and design best fit hardware and configuration infrastructure
Proactively maintains tools for monitoring and support
Participates in project planning and reporting across multiple efforts
Drive configuration, troubleshooting, and support for infrastructure
Documents, reviews and ensures that all quality and change control standards are met
Drives field and corporate roll-outs of technology
Drives the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs
Collaborates with departmental staff and project teams to understand needs and enable them with infrastructure
Supports technology architecture design review efforts for project and departments
Leverages tooling and custom applications to monitor the operational status of applications, infrastructure, networks, databases, and security; optimizes and tunes performance as appropriate
Drives root cause analysis, troubleshooting, support, and post-mortem analysis for security incidents and service interruptions
Maintains, upgrades, and supports existing systems and infrastructure to ensure operational stability
Opens and manages vendor problem tickets to resolution
Drives the production of in-house documentation around solutions
Monitors tools and proactively helps teams struggling with systems issues
Provides application support for software running in production
Creates scripts and tools that drive automation and enable product teams and end users to move towards self service
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