Manager Application Delivery Support

1 month ago

Pune, Maharashtra, India timesjobs Full time
Opening: 1 Nos.

Job ID: 70905

Employment Type:
Full Time

Reference:
Work Experience: 12.0 Year(s) To 15.0 Year(s)
CTC Salary: 48.00 LPA TO 50.00 LPA

Function:
IT Software - Project & Program Mgt / Other

Industry:
IT-Software/Software Services

Location:
Pune

BASIC PURPOSE:


The Manager, Application Delivery & Support is responsible for the implementation of custom or packaged solutions & provides business support for multiple applications used by core departments throughout the organization.

The Manager acts as a subject matter expert throughout the lifecycle of all assigned applications, and is involved in planning, implementation, and production support.

This individual will also coordinate end-user client relationships, while responding to both critical and routine application support requests, and interfaces with software vendors and consultants for development and support.


ESSENTIAL FUNCTIONS:


Collaborate with peers and management on process improvement ideas, policy and procedure enhancements, and opportunities to improve our project delivery experience.

Coach, lead and manage the team resources by sharing expertise for team development.
Effectively collaborates and communicates with the stakeholders and ensure client satisfaction.
Sets and manages client expectations effectively.
Strong business communication and people management skills.
Assist project team members in understanding the Use Cases and requirements.
Participate in designing architectures and suggest improvements.
Maintain latest technical/functional/managerial skills (as appropriate) required based on the companys technical strategies.
Improve application performance or enhance product usability.
Other duties as assigned.

REPORTING RELATIONSHIPS:
Reports to Associate Vice President, India

QUALIFICATIONS:
Bachelors degree in computer science, related engineering, or technology
10 years of progressive technology leadership with a comprehensive experience set across all IT disciplines.

The position seeks proven leaders who can manage our NodeJs, AWS, Dell Boomi Cloud Integration projects and deliver to exceed customer expectations.

Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
Should possess strong hands- on designing and development skills in Nodejs, AWS
Experience in Java and any Integration Platform e.g., Dell Boomi, MuleSoft or similar Integration Platform is preferred.
Should manage and deliver resource allocation (people, hardware, software)
Knowledge of project management & analyst toolsets like JIRA, MS Project, Visio etc.
Develop and deliver progress reports, proposals, requirements documentation and presentations.

Candidate should have prior background of handling multiple projects, direct interaction with client managers and take complete responsibility for the delivery of the projects.

Experience with working on Agile/Scrum method of product implementation and delivery.
Great collaborator

CRITICAL COMPETENCIES FOR SUCCESS:

Analytical Skills:

Demonstrate aptitude towards analytical and critical thinking skills and the ability to conceptually pull together patterns or connections that are not clearly related; ability to assess relevant facts, identify alternative approaches and provide the best course of action.


Strategic Agility:
Eagerness and ability to learn quickly and leverage a flexible mindset in response to shifting dynamics, adversity, and/or change; continually pushes oneself, their teams, and their businesses to learn, to generate innovative ideas

Disciplined Execution:

Orientation towards a process-focused, decisive course of action that will ensure client/customer needs are met with a high standard of excellence, urgency, and predictability; focused on the task at hand in the face of ambiguity and applies past experiences and expertise to consistently pull through results.


Organizational Collaboration:

Ability to partner across organizational lines and work cooperatively within and outside ones own team to best serve client needs and exceed the expectations of end customers and clients; actively supports key decisions and promote a spirit of teamwork to demonstrate the commitment to the company.


WORK CONDITIONS:
Must possess comfort in learning, training, and engaging with others through Microsoft Teams and Zoom.

Key Skills:
Nodejs, AWS, Dell Boomi
Company Profile

We specialize in providing a gamut of IT and ITES (Information Technology Enabled Services) services to our parent company and its subsidiaries.

We are well-equipped with technology and business expertise to provide smarter and innovative solutions to our customers. Not only do we work with a difference; we work to make a difference.

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