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Cloud Support

3 months ago

Pune, Maharashtra, India FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Associate's Degree

Travel Percentage :

0%

Cloud Support (Azure, AWS) with Windows-24/7 Rotational Shifts

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

This team manage SaaS payment environment. Perform support activities required to maintain a high level of availability and stability for one or more applications including incident/problem analysis and resolution, change deployment and certification, application performance, application operations management and development support.

What you will be doing:

  • Giving support to our global clients whose infrastructure is hosted on public cloud. Perform Day to day activities like User management, Troubleshooting performance issues, Monthly patching of servers.
  • Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
  • Systematic problem-solving approach with excellent communication skills and a sense of ownership and drive
  • Troubleshoot incidents, identify root causes, fix, and document problems, and implement preventive measures.
  • Participate in root cause analysis of production incidents. Participate in non-standard working-time models to include Monday – Friday 24 hours/day, Weekends 24 hours/day

What you bring:

  • 7 to 10 Years of experience in architecting, designing, developing, and implementing cloud solutions on AWS platforms Cloud technologies (AWS and Azure)
  • Good Experience in Windows Servers administrator
  • Knowledge and experience with SQL Server Database technologies, Windows security, load balanced applications prefer NetScaler, SNOW for ITSM, Jenkins and Ansible– Automation tool to deploy releases, patches etc.
  • Experience in Automation Skills like PowerShell or Python.
  • Willing to work in 24/7 Rotational Shifts

Added bonus if you have:

  • Resolve – Automation and Process Orchestration tool for auto-failover setup etc.
  • REDIS, ActiveMQ, Docker Swarm or Kubernetes experience
  • Thousand Eyes – URLs monitoring and synthetic transaction monitoring.
  • Dynatrace & Splunk – Application monitoring and Dashboard reporting on performance.
  • ITSM Tools like ServiceNOW

What we offer you:

  • An exciting opportunity be a part of World's Leading FinTech Product MNC
  • To be a part of vibrant team and to build up a career on core banking/payments domain
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A broad range of professional education and personal development possibilities – FIS is your final career step

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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