Cloud Support Specialist
4 weeks ago
About the Job
Energy Exemplar is seeking a skilled Cloud Support Engineer to ensure the reliability, performance, and security of our cloud-based infrastructure. As a Cloud Support Engineer, you will collaborate with internal teams to troubleshoot and resolve complex technical problems related to Energy Exemplar's portfolio of products.
Key Responsibilities
• Provide exceptional technical support and investigate issues reported by clients
• Collaborate with internal teams to troubleshoot and resolve complex technical problems
• Engage directly with customers to resolve their issues
• Ensure that every support case assigned to you is managed in accordance with our Service Level Agreement (SLA)
Candidate Requirements
• Proven experience working in a technical support role, preferably in a cloud environment
• Strong communication skills with the ability to interact effectively with clients and internal teams
• Strong knowledge of cloud platforms such as AWS, Azure, or Google Cloud Platform, including compute, storage, networking, and security services
• Proficiency in scripting and automation using languages such as Python, Bash, or PowerShell
• Good knowledge about Debugging tools (Postman / Azure Appinsights)
• Good understanding of networking concepts, protocols, and security best practices
• Excellent problem-solving skills and ability to thrive in a fast-paced, dynamic environment
Education
• Bachelor's degree in Computer Science, Information Technology, or related field
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