Security & Loss Prevention Coordinator (SLPC), INSLP EC Region

4 weeks ago

Hyderabad, Telangana, India Amazon Full time

Position Description

The primary objective of the SLPC is to provide security and asset protection services (lives, buildings, equipment, inventory, data, and intellectual property) and ensure the loss prevention aspects to safe guard the customer experience as per Amazon Policies. The SLPC reports to the Security Loss Prevention Manager (SLPM) who is responsible for their facility and aids them in supporting the Operational team and the cross-functional teams throughout the organization.

Key job responsibilities

• Facilitate security screening process of all people exiting the facility

• Complete ad-hoc and batch badge requests within allotted Service Level Agreement (SLA)

• Assign access to individuals and/or groups with proper approval

• Escalate all critical incidents to business partners (SLP leadership, Operations, HR, Safety, etc)

• Maintains access controls and security tools (keys, asset stickers, lost & found)

• Respond to and assist with unlocking/opening doors, escorting SLP vendors and/or other duties assigned by the SLPM

• Perform interior and exterior patrols looking for possible theft, vandalism, or unsafe behavior/situation and immediately escalate to the appropriate SLP, HR, or Leadership contact

• Utilize CCTV system to gather facts and aid in the investigative process

• Respond to and investigate alarms as directed, Global Security Operations Center, CMRS (Centralized Monitoring Response System) or SLPM within the required SLA

• Enhancing, tracking, and reporting on key performance-indicating metrics, allowing for performance improvements so that the desired outcomes are achieved to plan and in a timely manner

• Conduct process audits on production floor and escalate findings of non-compliance

• Conduct Security Compliance audits helping to ensure physical standards are in place

• Monitor inventory to identify theft or shortages. Investigates suspicious customer and/or employee activity and record in the internal portals.

• Review the loss matrices as per business requirements/cadence and prepare root cause/action plan along with the Site SLPM and Key stakeholders

• Data analysis on various loss buckets and deriving mechanism to control the shrink.

• Liaise and cooperate with law enforcement and industry bodies to support Amazon interests

• Hire and develop the third-party contractual staff with SLP skills and required competencies as per their role

Good to have requirements

• APP/TAPA/CSS/ Certifications in the Cyber Security

• Extensive knowledge of security equipment and technology.

• Experience in managing or coordinating security investigations of complex nature.

• Exposure to MNC culture and dynamics

• Make decisions in complex situations and drive issues to completion

• Driven by desire for learning tech, processes and tool uses to continuously raise Knowledge bar

Must have requirements

• Graduation/ University degree or equivalent through experience and professional certification.

• 1-3 years of experience in the field of Security, Loss Prevention, Shrinkage, Asset Protection, Investigations, Inventory.

• Analytical decision making with a demonstrated ability problem solve