Jindal - AGM/DGM - Operations - Collections & Sales (10-15 yrs)

4 weeks ago


Delhi, Delhi, India iimjobs Full time
Key Responsibilities

  • As a collection leader you will be responsible for leading and managing a team of collection agents, supervisors & managers. This involves tasks such as hiring, training, setting performance goals, providing feedback, and motivating team members to meet targets.
  • Responsible for strategies and action plans for effective debt collection. This may involve analyzing data, identifying trends, and implementing best practices to maximize collections while minimizing losses.
  • Ensure meeting clients SLA & client KPI Management
  • Ensuring compliance with relevant regulations and company policies is essential. The collection leader must stay updated on laws such as the Fair Debt Collection Practices Act (FDCPA) and ensure that collection practices are ethical and legal.
  • Maintain process quality and compliance guidelines, participate in regular call calibration sessions with quality and training teams and ensure the assigned team delivers the desired quality results & provides excellent customer experience to the client/customer.
  • While the primary goal is to collect debts, maintaining positive relationships with customers is also important. The collection leader may need to handle escalated customer inquiries or complaints and ensure that interactions with debtors are conducted professionally and respectfully.
  • Reviewing reports on collection activities and outcomes is necessary for tracking progress and identifying areas for improvement. The collection leader analyzes data to understand trends, identify issues, and make informed decisions.
  • Assessing and managing risks associated with debt collection is part of the role. This may involve evaluating the creditworthiness of debtors, identifying potential fraud or default risks, and implementing strategies to mitigate losses.
  • Ensuring that collection practices align with company policies and procedures is essential for consistency and compliance. The collection leader establishes and enforces guidelines for handling collections in accordance
with organizational standards.

Role Requirement

  • 10 + Years of experience in BPO Operations out of which 3 years and above should be in a leadership role managing a large team for Collections / Sales
  • Strong skills in verbal and written communications, strategic planning, and project management.
  • Analytical and processoriented mindset.
  • Ability to work effectively across multiple departments in a deadlinedriven environment.
  • Active team player, selfstarter, and multitasker who can quickly adjust priorities.
  • Bachelor's degree or equivalent.
  • Possess indepth knowledge and expertise in the outsourcing domain. Analyze and capitalize on opportunities to enhance our product offerings and remain competitive in the marketplace.


  • Delhi, Delhi, India iimjobs Full time

    Group: Leading MNC in the renewable sectorRole:Head / Sr Manager Commercial & SalesYrs of Exp:10-15 yrsKey skills:Looking for a specialist in the fields of Deal Origination, Portfolio Management, Market Analysis, Deal Operations, Risk Management, Commercial Project Management Help to close commercial agreements Do power transaction deals Do deal closures B/B...


  • Delhi, Delhi, India iimjobs Full time

    Summary Reporting to the CEO, the ideal candidate will spearhead the Sales & Distribution function for India to drive business growth and revenue targets.Key Responsibilities: The ideal incumbent should come with hands on knowledge of General & Life Insurance value chain including Sales / distribution, Claims, Placement /Pricing / Policy Audit etc. Well...

  • Credit Risk Analytics

    2 weeks ago


    Delhi, Delhi, India timesjobs Full time

    Credit Risk Analytics - Retail/SME Banking (3-15 yrs)Credit Risk Analytics - Retail/SME Banking (3-15 yrs) A Client of Analytics VidhyaDelhi INR LPA Experience :YRSOpenings:3Details: Requirement : - Masters degree MBA/ Engineering/ Economics or Statistics. - 6 years work experience in analytics in retail banking or SME banking space, of which some exposure...


  • Delhi, Delhi, India iimjobs Full time

    Company Profile: Acetech is a leading company in the exhibitions and events industry, committed to delivering innovative solutions and premium experiences. With a focus on luxury brands, Acetech has established itself as a key player in the market, generating an annual revenue of 200 Cr. The company is poised for growth and is on track for an IPO....


  • Delhi, Delhi, India Cricket Academy of Pathans Full time

    About the internship:Selected intern's day-to-day responsibilities include: 1. Support cross-functional teams as needed to meet company objectives and goals2. Managing and organizing files, documents, and royalty records3. Maintain constant communication with center managers, staff, and vendors to ensure proper operations of the company4. Manage data...


  • Delhi, Delhi, India PaySprint Private Limited Full time

    About the internship:Selected Intern's day-to-day responsibilities will be:1. Supporting our Operation & Risk team in various tasks, including Merchant due diligence, document review, and other duties as assigned.2. Project Management: Maintaining the process of the planning, execution, and monitoring of operational projects through KYC. 3. Keep records of...

  • Sales Executive

    3 weeks ago


    Delhi, Delhi, India timesjobs Full time

    JOB DETAILSHandling existing customer and finding potential customerTrack on Payment Details.Co-oradinating with the manager regarding the sales target.Handling channel sales and project sales.Meeting architects,interior designers, builders ,contractors, ManufacturersResponsible for coordinating with the existing dealer of company.Making daily call report...

  • Design Engineer

    5 days ago


    Delhi, Delhi, India timesjobs Full time

    JOB DETAILSAn exciting new role is created to build the business in West India through direct & indirect sales. This would be a good opportunity for candidate to work independently, learn & contribute to this startup venture.The selected candidate would be responsible for following:Achieving the sales target in the assigned territory through key direct OEM...

  • Design Engineer

    5 days ago


    Delhi, Delhi, India timesjobs Full time

    JOB DETAILSAn exciting new role is created to build the business in West India through direct & indirect sales. This would be a good opportunity for candidate to work independently, learn & contribute to this startup venture.The selected candidate would be responsible for following:Achieving the sales target in the assigned territory through key direct OEM...


  • Delhi, Delhi, India timesjobs Full time

    SALARY:Upto 6 lacsLOCATION:Delhi , IndiaVACANCIES: 2QUALIFICATION:Any GraduateMALE/FEMALE:BothEXPERIENCE: 3 yrs to 5 yrsJOB DETAILSHaving sound knowledge on domestic & international market Overseeing the smooth, efficient running of the business. Identifying target markets and developing strategies to communicate with them Monitoring and analyzing market...


  • Delhi, Delhi, India iimjobs Full time

    Job Description: The Sales Team Lead handles coordinating the sales department, supporting management, and ensuring sales quotas are reached. The Sales Lead will perform sales, management, and administrative tasks, such as maintaining your sales performance, recruiting and training, and monitoring inventory. This individual will assist in developing,...

  • Computer Engineer

    5 days ago


    Delhi, Delhi, India timesjobs Full time

    JOB DETAILSStrong analytical skills and excel skillsAn exciting new role is created to build the business in West India through direct & indirect sales. This would be a good opportunity for candidate to work independently, learn & contribute to this startup venture.The selected candidate would be responsible for following:Achieving the sales target in the...

  • B2B Sales

    5 days ago


    Delhi, Delhi, India timesjobs Full time

    JOB DETAILSReaching out to SME's - Small & Medium Scale enterprises offering steel wire products.Responsible to maintain a healthy relationship with the existing clients at the same look forward to generating new business-Negotiating, finalizing the quotation, payment terms and delivery terms till order execution and payment receipt.Coordinating with the...


  • Delhi, Delhi, India timesjobs Full time

    Job Description:Business Development personnel have to promote projects and ideas of roof top solar or Grid Complete control of co-ordination with Customers, Project Management Team, Vendors and Sub-contractors to ensure 100 PERCENT OTD (On Time Delivery) Execute the orders as per agreed commercial and technical terms and collect the payments as per agreed...

  • Operations Internship

    2 weeks ago


    Delhi, Delhi, India Even Cargo Full time

    About the internship:Selected intern's day-to-day responsibilities include:1. Assisting in day-to-day business operations, including being in contact with on-ground delivery girls2. Collaborating with cross-functional teams to ensure smooth operations3. Collecting and analyzing data to identify areas for improvement4. Assisting in the preparation of reports...


  • Delhi, Delhi, India timesjobs Full time

    Job Description:Business Development personnel have to promote projects and ideas of roof top solar or Grid Complete control of co-ordination with Customers, Project Management Team, Vendors and Sub-contractors to ensure 100 PERCENT OTD (On Time Delivery) Execute the orders as per agreed commercial and technical terms and collect the payments as per agreed...

  • Manager B2B Sales

    5 days ago


    Delhi, Delhi, India timesjobs Full time

    Reaching out to SME's - Small & Medium Scale enterprises offering steel wire products.Responsible to maintain a healthy relationship with the existing clients at the same look forward to generating new business-Negotiating, finalizing the quotation, payment terms and delivery terms till order execution and payment receipt.Coordinating with the Planning,...


  • Delhi, Delhi, India timesjobs Full time

    Reaching out to SME's - Small & Medium Scale enterprises offering steel wire products.Responsible to maintain a healthy relationship with the existing clients at the same look forward to generating new business-Negotiating, finalizing the quotation, payment terms and delivery terms till order execution and payment receipt.Coordinating with the Planning,...


  • Delhi, Delhi, India timesjobs Full time

    JOB DETAILS1)Shall be responsible for New Market development for the company products.2) Require to visit Home Automation Dealers, AC Dealers, Lighting Dealers, CCTV Dealers, Home Appliances Dealers, and Furniture Showroom for new business.3) Responsible for taking appointments with dealers and distributors for product education and selling.4) Identifying,...

  • Telecaller Job

    3 weeks ago


    Delhi, Delhi, India RenewBuy Full time

    About the job:Key responsibilities: Attend Inbound and Outbound Calls for insurance sales on existing database.Connect with clients for them to be able to use the company insurance products.Deliver on business goals as set by the company.Deadline: :59:59Other perks:Informal dress code, Health Insurance, Life InsuranceSkills required:MS-Excel, English...