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Specialist - presales

3 months ago

Greater Noida, Uttar Pradesh, India timesjobs Full time

Job Title:
Specialist - Presales

Location:
Noida

Project Role:
Specialist - Presales

Qualification:
B-Tech

Experience: 2.5-5 Years

Skills:
Network Data

Number of Positions: 1

Job Summary

The Specialist - Presales will be responsible for:
Providing support for on-call escalations and performing root cause analysis of given issues
Independently resolving tickets within the agreed Service Level Agreement (SLA) in terms of ticket volume and time
Adhering to quality standards, regulatory requirements, and company policies
Working on value-adding activities such as updating and managing the knowledge base, training freshers, and coaching analysts
Ensuring positive customer experience and Customer Satisfaction (CSAT) through First Call Resolution and minimizing rejected resolutions or reopened cases