Manager - Consulting

1 month ago

Bengaluru, Karnataka, India Cognizant Technology Solutions Full time

Sr. Manager +

Qualification:


• Bachelor's Degree in Business, IT, Engineering, or other relevant field (Required)
  • • Advanced Degree in Business (Preferred).

Responsibility:

Problem and Scope Definition:

-
  • • Work with engagement leadership and client to fully estimate scope and plan project accordingly.
  • • Translate engagement objectives into defined scope and executable tasks for team members.
  • • Lead team to form problem statement for project (engagement or component of engagement).
  • – Coach team members to identify root cause of issue(s).
  • – Lead team to construct problem statement to include problem description, those affected and benefits of solving the problem, and implications of not doing so.
  • – Define project boundaries and reporting cadence.
  • – Identify key stakeholders and lead team to construct stakeholder analysis.
  • – Identify project risks and mitigation strategies.

Requirements Gathering:

:

  • • Leads team to gather requirements.
  • • Partner with client and team to identify key process stakeholders.


• Facilitate requirement gathering workshops:

  • – Provide guidance and direction regarding workshop outcomes.
  • – Create an environment that is inclusive of all points of view yet also gets to the heart of the matter quickly.
  • – Ensure the "big picture" and appropriate detail is captured for all requirements.
  • – Lead team to close open items captured and next steps for writing the requirements.
  • – Be accountable for requirements signoff with appropriate client leads.

Business Analysis:

:


• Analyze findings presented by team members and provide feedback re:

hypothesis, conclusions and solution structure
  • • Engage with internal team to solicit thoughts and challenge each other's thinking.
  • • Develop and present summary recommendations, including relevant people/process/technology solutions and industryspecific comparisons.

Engagement Delivery:

:

  • • Create and manage project, including work plans and allocation of tasks.
  • • Support recruiting and managing the team required to deliver the engagement In the event of resource constraints, perform required effort to reduce client and project risks.
  • • Drive effective communication and teaming with Cognizant verticals / horizontals within the same engagement to ensure strong collaboration for a One Cognizant.
  • • Deliver consistent status updates to client regarding performance to objectives, engagement constraints and mitigation plan for risks/issues.
  • • Serve as "first line of defense" to ensure quality and timeliness of deliverables meet or exceed client expectations.

Engagement Governance:

:


• Manage engagement cost, associate performance, and value delivered against engagement objectives and client satisfaction via:

  • – Effective communication up/down that builds trust for open dialogue.
  • – Best use of resources, tools and processes.
  • • Manage project risk and develop mitigation plans.
  • • Manage team conflicts/constraints.
  • escalate to engagement leadership as needed.

Thought Leadership:

:


• Manage teams re:

research, development and authoring of consulting mindshare ie articles, whitepapers, and other collaterals via traditional and social media channels

Business Development:

:

  • • Support and lead team in the development of RFI/RFP responses and other business development opportunities.

Customer Relationship Management:

:

  • • Build and maintain trusted working relationships with client counterpart(s).
  • • Be seen as a trusted resource who understands client objectives, manages project, and leads team to deliver superior results.

Practice Development:

:

  • • Identify and support areas to build practice capabilities and presence.
  • • Lead teams to package and cleanse engagement deliverables for practice reuse.
  • • Support service line development and case studies through the gathering of industry best practices and selfknowledge.

Revenue Management:

:

  • • Ensure personal utilization targets are achieved by working standard hours and actively seeking new opportunities well before current engagement ends (if possible).
  • • Support team members to achieve personal utilization targets, including support in "internal marketplace" as in advance of current project close.

Knowledge Management:

:

  • • Lead team to create case studies, white papers and PoVs to both the practice and Cognizant's knowledge management repository.

People Management:

:


• Manage project team on a day-to-day basis, including:

  • – Setting clear expectations for team/associate.
  • – Delivering continuous and constructive feedback.
  • – Helping each team member to improve performance.
  • • Support recruitment for campus hires M and below.
  • • Help deliver training solutions.

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