ShadowFax - Manager - Site Control Tower Operations (5-7 yrs)
4 weeks ago
Manager_Site_Control Tower_Mumbai
Responsibilities of a Manager - Site Control Tower:
- Actively identify and investigate operational issues, escalate or provide resolution & follow-up with end users.
- Working on various reports and performing timely activities for smooth functioning of operations.
- Knowledge related to Logistics, warehousing, Line-haul, etc would be an added advantage.
- The person should be able to tackle work pressure and should be effective in terms of dealing with diversified operational situations as well.
- Ability to convert issues reported by operations team into proper RCA for respective stakeholders to understand and work.
- Ability to work effectively in a team environment. Should be Pleasant, professional, courteous personality.
- Should be able to analysis the data from dashboard in order to minimize/reduce overall losses
- Should be able to control and manage overall site pendency.
Daily and Monthly Responsibilities:
- Supervise daily activities of the warehouse, including quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer service.
- Schedule and oversee warehouse team to meet the demands of the fulfilment center, and manage the flow and quality of work to maximize efficiency and minimize overtime.
- Inspect equipment, tools, and machinery regularly, and oversee general maintenance as needed.
- Meet regularly with warehouse leads to review, analyze, and develop actionable plans for productivity and loss prevention.
- Oversee and manage logistics utilized to transport products to customers and internal facilities communicating with drivers and air partners to ensure efficient delivery of packages.
Required skilled-set & expertise:
- Experience in Warehouse Management/ Operations
- Knowledge & Understanding of E-commerce/Logistics would be preferable
- 5 to 7 Years of Work Experience
- Experience in troubleshooting technical issues reported by site teams.
- Good Data-analytical and problem-solving skills.
- Good communication skills are must.
- Good Knowledge on MS-Excel.
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