Site Administrator

3 weeks ago


Mumbai, Maharashtra, India GM INFOTECH Full time

Job Description :

- Can manage Team of 5+ size

- Should be able to work in 24-7 Shift

- Troubleshoot and document steps performed to resolve challenges with hardware, Software and application issues in a ticketing system.

- Support and apply desktop/Server/Network fault resolution .

- Thorough knowledge on Windows 10 and above Operating system / MS windows Server 2012 and above

- Good knowledge on configuration and troubleshoot Mocrosoft Office O365 related issues

- Troubleshoot and fix hardware related issues

- Good knowldege for troubleshooting LAN related issues

- Should have5-7 Years' experience in Windows Desktop support.

Roles & Responsibilities :

- Vendor Management

- Provide timely communication on issue status and resolution.

- Maintain ticket updates for all reported incidents.

- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

- Broad experience of IT with thourogh understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

- This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned

"Additional Requirement :

- Prefered to have Knowledge/certificate on CCNA or equivanent / MCP or MCSA

- Knowledge/Certificate on ITIL V3 and above"

(ref:hirist.tech)

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