Site Administrator
3 weeks ago
Job Description :
- Can manage Team of 5+ size
- Should be able to work in 24-7 Shift
- Troubleshoot and document steps performed to resolve challenges with hardware, Software and application issues in a ticketing system.
- Support and apply desktop/Server/Network fault resolution .
- Thorough knowledge on Windows 10 and above Operating system / MS windows Server 2012 and above
- Good knowledge on configuration and troubleshoot Mocrosoft Office O365 related issues
- Troubleshoot and fix hardware related issues
- Good knowldege for troubleshooting LAN related issues
- Should have5-7 Years' experience in Windows Desktop support.
Roles & Responsibilities :
- Vendor Management
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Broad experience of IT with thourogh understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned
"Additional Requirement :
- Prefered to have Knowledge/certificate on CCNA or equivanent / MCP or MCSA
- Knowledge/Certificate on ITIL V3 and above"
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