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Business Processes Senior Consultant

3 months ago

Gurgaon, Haryana, India timesjobs Full time
Consulting and Professional Services
Business Processes Senior Consultant - Sales and Service cloud - Bangalore/Gurgaon

We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better.

How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Meet your team

We are looking for a Sales & Service Cloud consultant who is skilled in the solution as well as has technical expertise to meet the demands of the customer implementation needs.

This role will offer you

To work on global Sales & Service Cloud implementations helping the customers streamline their sales & service processes
Opportunity to enhance your skills on other requisite areas to fast track your aspirations to become a Sales or Service Process Architect / CX Solution Architect
Fine-tune your consulting skills with focused learning journeys suited to your needs and opportunities to explore various spheres of consultant journey

What you'll do
This role will help you to enhance skills in the specialized solutions space of Sales Cloud and Service cloud while providing opportunities to explore other related solutions under CX portfolio
The Consultant expected to -Performs tasks involved in the implementation of SAP CX solution as per customer requirements using predefined methodologies
Together with the customer define futuristic business processes to cater to Sales & Service processes across industries
Establish relationships with customers and deliver timely, high-quality consulting services
Develop functional as well as technical design based on the business requirements and be able to translate the same into project deliverables
Enforcement of industry-specific service offerings. Detailed design of industry-specific / corporate customer processes.
Define requirements for individual development or integration needs.
Support Pre-sales activities.
Support practice/organization-specific initiatives.

What you bring

10 years of IT experience with 5 or 6 Full Life Cycle Implementations in the area of Sales & Service Cloud Solution/ Roll-Outs experience
Advanced Knowledge of C4C UI Features (screen configuration, layouts, business roles, and other concepts)
SDK & CPI skills
MCA / B.Tech or B.E
Good Presentation and communication skills with fluent English

Desired/Preferred Additional expertise

Experience in other SAP CX solution is an added advantage
SAP Certifications in the areas of C4C
Knowledge of Industry Domain (Retail/Consumer/Utilities/Travel etc)

Job Locations

Bangalore, Karnataka, India
Gurgaon, Haryana, India

#BusinessProcessT1
#SAPCSSCareers

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.

Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to

Recruiting Operations Team:

For SAP employees:

Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.

Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:


Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID:
| Work Area:
Consulting and Professional Services |

Expected Travel:

PERCENT
|

Career Status:
Professional
|

Employment Type:
Regular Full Time
| Additional Locations:
#LI-Hybrid.

Requisition ID: 401290

Posted Date:
Jul 25, 2024

Work Area:
Consulting and Professional Services

Career Status:
Professional

Employment Type:
Regular Full Time

Expected Travel:

PERCENT

Location:
Bangalore, IN, 560103

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