Senior Customer Success Engineer
1 month ago
Welcome to Warner Bros. Discovery... the stuff dreams are made of.
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Senior Customer Success Engineer - (GPI Team), Bangalore
About Warner Bros. Discovery:
Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming. The new company combines Warner Media's premium entertainment, sports and news assets with Discovery's leading non-fiction and international entertainment and sports businesses.
For more information, please visit
Meet Our Team:
The Warner Bros. Discovery Global Partner Integrations (GPI) team owns the end-to-end technical integrations of Max, HBO Max, HBO GO and discovery+ with GTM affiliate partners globally. We represent the voice of affiliate partners internally and are the primary technical PoC across the lifecycle for every technical integration.
The Customer Success Engineer is part of the Global Partner Operations pillar under GPI. The role is responsible for facilitating partner inquiries and production incidents, including responding, investigating, and mitigating customer impact in compliance with internal SLA. This role reports to the VP, Customer Success Engineering.
Roles & Responsibilities:
- Interact with GTM affiliate partners globally to facilitate production incidents in a timely manner, including effective communication of technical details.
- Act as Tier 1 support and partner with internal WBD teams, including TOC and Global Tech engineering teams to determine mitigation, customer impact and drive E2E facilitation of partner impacting incidents using PagerDuty.
- Partner with broader GPI team and PMO to provide launch support including partner onboarding configurations, troubleshooting and comprehensive documentation of technical integration.
- Actively participate in hyper care and watch party events to represent GPI and provide accurate readout of partner operations metrics.
- Support other teams as needed to test and perform ongoing health checks and monitoring of the Partner integrations (STB and SAM).
- Collaborate with GPI and WBD teams and identify process improvement opportunities with both internal / external stakeholders.
- Ability to work flexible shifts to ensure GPI Ops team maintains global coverage to support various time zones.
- Be available to support critical outage situations.
What to Bring:
- At least 8 years of experience in product operations, engineering, or solution architecture functions for another OTT streaming product with global footprint
- Experience in JWT, JSON and OAuth technologies.
- Experience supporting STB products.
- Must have experience performing independent investigations by leveraging dashboards (Grafana/Kibana), system logs and developing manual SQL queries to gather insight.
- Experience required using Github, Jira and Confluence
What We Offer:
- A Great Place to work.
- Equal opportunity employer
- Fast track growth opportunities
How We Get Things Done...
This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at-
Customer Success Engineer Apprentice
2 weeks ago
Bengaluru, Karnataka, India Trellix Full timeCustomer Success ManagerCustomer Success ManagerCustomer Success Manager - German SpeakingCustomer Success Engineer ApprenticeCustomer Success Engineering - ApprenticeCloud ApprenticeEndpoint Security ApprenticeData Security apprenticeCustomer Success Group - ApprenticeDemo System EngineerProduct Manager - EDR Threat ManagementSenior Security Researcher (XDR...
-
Senior Customer Success Engineer II
2 weeks ago
Bengaluru, Karnataka, India Rubrik Full timeJob SummarySenior Customer Success Engineer IILocation:BangaloreShift:ESTAbout The Team:Rubrik's Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase experience. The team is responsible for delivering post deployment technical support to customers and partners with a wide range of...
-
Customer Success Engineer Apprentice
2 weeks ago
Bengaluru, Karnataka, India Trellix Full timeCustomer Success ManagerCustomer Success ManagerCustomer Success Manager - German SpeakingCustomer Success Engineer ApprenticeCustomer Success Engineering - ApprenticeCloud ApprenticeEndpoint Security ApprenticeData Security apprenticeCustomer Success Group - ApprenticeDemo System EngineerProduct Manager - EDR Threat ManagementSenior Security Researcher (XDR...
-
Senior Customer Success Engineer I
2 weeks ago
Bengaluru, Karnataka, India Rubrik Full timeJob SummarySenior Customer Success Engineer ILocation: Bangalore, IndiaAbout The TeamRubrik's Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase experience. The team is responsible for delivering post deployment technical support to customers and partners with a wide range of...
-
Senior Customer Success Engineer II
2 weeks ago
Bengaluru, Karnataka, India Rubrik Full timeJob Summary Senior Customer Success Engineer II Location:Bangalore Shift:EST About The Team: Rubrik's Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase experience. The team is responsible for delivering post deployment technical support to customers and partners...
-
Senior Customer Success Engineer I
2 weeks ago
Bengaluru, Karnataka, India Rubrik Full timeJob Summary Senior Customer Success Engineer I Location:Bangalore Shift:EST About The Team: Rubrik's Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase experience. The team is responsible for delivering post deployment technical support to customers and partners with a...
-
Senior Customer Success Engineer I
2 weeks ago
Bengaluru, Karnataka, India Rubrik Full timeJob Summary Senior Customer Success Engineer I Location: Bangalore, India About The Team Rubrik's Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase experience. The team is responsible for delivering post deployment technical support to customers and partners with a wide...
-
Customer Success Engineer Apperentice
2 weeks ago
Bengaluru, Karnataka, India Trellix Full timeSenior Customer Success ManagerCustomer Success Engineer ApperenticeCustomer Success Engineering - ApprenticeEndpoint Security ApprenticeInternEDR Detection EngineerSolutions EngineerCustomer Success Manager - Poland (German Speaking)Industrial Security Specialist (CSSO/FSO)Sr. Product Certification Program ManagerAccountantSoftware Development Engineer in...
-
Customer Success Engineering – Apprentice
2 weeks ago
Bengaluru, Karnataka, India Trellix Full timeSenior Customer Success ManagerCustomer Success ManagerCustomer Success Manager, Public SectorSoftware Development EngineerSr. Software EngineerRevenue AccountantSolutions EngineerNew Business Enterprise Inside Sales RepCustomer Success ManagerCustomer Success Manager - Poland (German Speaking)Channels Program ManagerCustomer Success Engineer...
-
Senior Mechanical Engineer
2 weeks ago
Bengaluru, Karnataka, India Abha Engineer Full timeWe are looking for a Senior Mechanical EngineerRoles are described below.Manpower Planning.Preparing of Project Cost.Schedule wise work execution.As Drawing & quality work execution.Client & Third Party Manage.Working Team Manage & Review.Reporting to Management.ROB & FOB Fabrication & Erection Work Knowledge.
-
Senior Customer Success Engineer
4 weeks ago
Bengaluru, Karnataka, India WARNERMEDIA Full timeEvery great story has a new beginning, and yours starts here.Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved...
-
Senior Customer Success Engineer
1 month ago
Bengaluru, Karnataka, India WARNERMEDIA Full timeEvery great story has a new beginning, and yours starts here.Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved...
-
Senior Customer Success Manager
2 weeks ago
Bengaluru, Karnataka, India The Financial Times Full timeAbout Us Across the FT Group, our people are united by a mission to deliver world-class information, news and services to our global audiences. We're a digital-first organisation made up of journalists, technologists, product managers, event planners, strategists, commercial and finance experts, marketing and communications specialists - and much more....
-
Customer Success Engineer
2 weeks ago
Bengaluru, Karnataka, India Repletio Full timeResponsibilities : Serve as the primary technical point of contact for assigned customers, building strong relationships and providing personalized support to address their specific needs. Collaborate with sales and customer success managers to onboard new customers, conduct technical demonstrations, and ensure successful implementation of our products or...
-
Customer Success Engineering – Apprentice
2 weeks ago
Bengaluru, Karnataka, India Trellix Full timeCustomer Success Engineer ApperenticeCustomer Success Engineering - ApprenticeEndpoint Security ApprenticeInternEDR Detection EngineerSolutions EngineerCustomer Success Manager - Poland (German Speaking)Industrial Security Specialist (CSSO/FSO)Sr. Product Certification Program ManagerAccountantSoftware Development Engineer in TestSoftware EngineerSoftware...
-
Senior Customer Success Manager
2 weeks ago
Bengaluru, Karnataka, India Qlik Full timeDescription What makes us Qlik? AGartner Magic Quadrant Leader for 13 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We...
-
Customer Success Executive
2 weeks ago
Bengaluru, Karnataka, India LeadSquared Full timeCustomer SuccessAboutLeadSquared is a marketing automation and sales execution platform that helps businesses increase their closures, manage their pipelines, and attribute their ROI accurately and completely - to people, marketing activities, lead sources, products, and locations. It's used by over 1500 businesses across 30 countries in Education,...
-
Senior Customer Success Manager
2 weeks ago
Bengaluru, Karnataka, India Qlik Full timeDescriptionWhat sets us apart at Qlik?As a Gartner Magic Quadrant Leader for 13 consecutive years, Qlik simplifies intricate data landscapes into practical insights, steering strategic business results. With a customer base exceeding 40,000 worldwide, our range of services harnesses widespread data excellence and advanced AI/ML capabilities that drive...
-
Customer Success Manager
2 weeks ago
Bengaluru, Karnataka, India ColorTokens Inc. Full timeTitle: Customer Success ManagerRole DescriptionReal Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You're passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If...
-
Customer Success Manager
2 weeks ago
Bengaluru, Karnataka, India Conviva Full timeIf you've used Disney+, Peacock, or other top streaming platforms, you've already benefited from Conviva's technology. We empower the world's leading B2C companies, including the biggest names in streaming media, to deliver exceptional digital experiences and optimize the "moments that matter" to their customers and their business. As the global leader in...
