Service Manager

4 weeks ago

Pune, Maharashtra, India Siemens Full time

Job Family: Information Technology

Req ID: 421357

Hello eager tech expert

To create a better future, you need to think outside the box. That's why we at Siemens need innovators who aren't afraid to push boundaries to join our diverse team of tech gurus. Got what it takes? Then help us create lasting, positive impact

We have lots of ideas about how to successfully drive digitalization in companies. For example, with open cloud platforms, highly developed security systems, and clever tools for developers. What is your role in this? Move the world from behind the scenes with your IT expertise and passion for game-changing information technology. Rethink IT and steer projects in completely new directions. Be bold when others would have given up. In short, it plays a key role in driving digitalization forward We'll provide the resources you need to do this. We also offer a variety of opportunities to get involved and to be part of a global network of IT experts and professionals. Welcome to our world

You'll break new ground by:

  • Develop and implement service strategies to ensure efficient and effective delivery of services.
  • Oversee the day-to-day operations of the service desk, ensuring timely resolution of incidents, requests, and inquiries.
  • Monitor and analyze service performance metrics, identify trends, and implement corrective actions as necessary.
  • Collaborate with cross-functional teams to establish service standards and processes.
  • Lead and motivate a team of service professionals, providing guidance, and training.
  • Ensure timely resolution of customer issues and complaints, maintaining a high level of customer satisfaction.
  • Oversee the allocation of resources and manage service capacity to meet customer's demands.
  • Conduct regular service reviews and meetings to assess performance and identify areas for improvement.
  • Develop and maintain relationships with key customers, understanding their needs and addressing any concerns.
  • Stay up-to-date with industry trends and advancements, incorporating best practices into service operations.
  • Prepare and present reports on service performance, highlighting key metrics and achievements.

You're excited to build on your existing expertise, including :

  • Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business Administration).
  • Proven experience in service management, preferably in a cloud-based environment and operations.
  • Leadership skills with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
  • Strong analytical and problem-solving abilities.
  • Ability to work effectively across geographically dispersed teams.
  • Solid understanding of service operations and best practices.
  • Proficient in using service management tools and software.
  • ITIL certification (preferred).

Create a better #TomorrowWithUs

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens.

This role is based in Pune. You'll also get to visit other locations in India and beyond, so you'll need to go where this journey takes you. In return, you'll get the chance to work with international team and working on global topics.


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